Business, Fowler arrangement,
REEMA HAMED AL HINAI
Toure Guide
Seeb
Summary
Experienced customer service professional seeking position in reputable company. Utilize skills and knowledge to make effective contributions. Overcome challenges through determined questioning approach and seek guidance when needed.
Overview
17
17
years of professional experience
5
5
Languages
Work History
Associate Duty Manager
Majed Alfutaim-Snow Oman
11.2022 - Current
- Manage daily Guest Services operations, including ticketing, access control, and the information desk, ensuring exceptional customer service
- Drive ticketing strategies, implement promotions, and optimize revenue through effective upselling and staff performance management
- Collaborate with Marketing and IT to maintain the website, mobile app, and POS system
- Produce and analyze sales reports to inform management decisions and improve commercial positioning
- Train and evaluate staff, ensuring operational readiness and adherence to SOPs
- Oversee guest satisfaction initiatives, including handling complaints and managing NPS feedback
- Ensure compliance with health, safety, and audit requirements while supporting events and VIP visits
- Prepare operational performance reports and support peak period staffing strategies
Boutique Supervisor
Clarins Boutique SPA
12.2021 - 07.2022
- Manage the Boutique responsibilities and Employe’s on daily
- Daily Reporting daily sales report and monthly market report
- Attending walking in customers and assist for products
- Checking the Boutique arrangement and hygiene of the team
- Receiving Stoke and pricing and arranging
- Training the team in products and systems
- Conduct meetings to inform the team about the daily target and the focus on the sale and to attend to each customer as valuable to us
Assistance Store Manager
Al Shaya Group NYX Professional Make Up
10.2019 - 11.2021
- Handel the store responsibilities and Employe’s on daily
- Daily Reporting Market Report and KIP to Area Manger
- Sending mail and correspondence
- Attending walking in customers and assist for products
- Checking the store arrangement and hygiene of the Staff
- Receiving Stoke and pricing and arranging
- Training staff in products and systems
- Conduct meetings to inform the team about daily target and the focus on the sale and to attend each customer as valuable to us
Executive
Mazoon Travel
07.2018 - 08.2019
- Ticketing & Reservation
- Filing all tickets issued along with DSR report
- Reporting DSR report by mail to the accounts department
- Attending inquiries of customers by calls and walking in customers
- Informing all other travel agents about the latest updates and fares of the airline
Secretary - Sales Coordinator
La Marquise
09.2017 - 06.2018
- Worked closely with creative team
- Attending on the inquiries of the customer
- Tele sales
- Sending Daily Report
- Handling documents of sales & walk-in customer
- Preparing daily invoices of customers
- Creating Quotations for Customer
Fragrances and Cosmetics Associate
Paris Gallery
12.2015 - 01.2017
- Worked closely with creative team
- Attending to the inquiries of the customer
- Arranging and placing items in the right place
- Helping Customer to buy the right skin care for them
- Placing orders for the brands
- Taking care of brands such as Clarins
Sr. Assistant Ticketing Staff
National Travel & Tourism
03.2014 - 10.2014
- Ticketing and Reservation for Malaysia Airlines
- Tele sales
- Attending inquiries of customers by calls and walking in customers
- Informing all other travel agents about the latest updates and fares of the airline
- Doing marketing for GSA & PASA departments
- Sells call to Government Sectors
Office Assistance
Serves & Trade Co LLC
01.2013 - 03.2014
- Receiving calls, Attending clients and suppliers
- Distributing outgoing and incoming mails
- Handling documents for PASI Project
- Documenting In & Out Documents on Data and distributing to each Department
Customer Service Assistance
Oman Air Call Center
04.2008 - 09.2011
- Receiving calls
- Booking for passengers through the phone
- Solving customers’ problems
- Worked closely with creative team in the call center
- Attending on the inquiries of the callers about destination and prices of tickets
Education
Diploma - Tourism And Hospitality
Oman Tourism Colleage
Seeb, Oman 04.2001 -
High School Diploma -
Umamah Bint Abi Alass Hight School
Al Khawd, Oman 04.2001 -
Skills
Time management
Customer service
Team supervision
Relationship building
Customer service focus
Cash management
Shift scheduling
Staff scheduling
Staff training and development
Personal Information
- Date of Birth: 07/21/81
- Gender: Female
- Nationality: Omani
Interests
Arranging any function and manageing event at the work place
Organized and coordinated company functions and events, including National Day, Women's Day, and staff birthday celebrations, by arranging venue decorations and managing all event details to create a positive and engaging workplace environment.
Timeline
Associate Duty Manager
Majed Alfutaim-Snow Oman
11.2022 - Current
Boutique Supervisor
Clarins Boutique SPA
12.2021 - 07.2022
Assistance Store Manager
Al Shaya Group NYX Professional Make Up
10.2019 - 11.2021
Executive
Mazoon Travel
07.2018 - 08.2019
Secretary - Sales Coordinator
La Marquise
09.2017 - 06.2018
Fragrances and Cosmetics Associate
Paris Gallery
12.2015 - 01.2017
Sr. Assistant Ticketing Staff
National Travel & Tourism
03.2014 - 10.2014
Office Assistance
Serves & Trade Co LLC
01.2013 - 03.2014
Customer Service Assistance
Oman Air Call Center
04.2008 - 09.2011
Diploma - Tourism And Hospitality
Oman Tourism Colleage
04.2001 -
High School Diploma -
Umamah Bint Abi Alass Hight School
04.2001 -
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