Regina Luu
Lowell
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Server
Yard House
Burlington
07.2024 - 03.2026
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Managed cash register transactions and handled payments securely.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
Server
Applebee's Grill + Bar
Tewksbury
08.2023 - 07.2024
- Resolved guest concerns promptly to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Sales Associate
Marshalls
Tewksbury
09.2021 - 08.2023
- Assisted customers in selecting products and providing product information.
- Managed inventory levels by restocking shelves and organizing displays.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Resolved customer inquiries and complaints in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Bachelor of Arts - Criminal Justice
University of Massachusetts, Lowell
Lowell, MA 09.2023 - 03.2026
Skills
- Customer service
- Conflict resolution
- Attention to detail
- High volume dining
- Positive guest interactions
- Strong work ethic
Languages
Khmer
Native/ Bilingual
Certification
Customer Service/Sales. Completed by April 2023
Timeline
Server
Yard House
07.2024 - 03.2026
Bachelor of Arts - Criminal Justice
University of Massachusetts, Lowell
09.2023 - 03.2026
Server
Applebee's Grill + Bar
08.2023 - 07.2024
Sales Associate
Marshalls
09.2021 - 08.2023