Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regina Spencer

Van Buren

Summary

Dynamic Operations Coordinator at Groups Recover Together with a proven track record in member relationship building. Enhanced productivity through effective communication channels and fostered community connections. Has worked diligently to improve my communication and problem solving skills and working in a team focused environment. Skilled in records organization and management, I am dedicated to empowering individuals on their recovery journey while ensuring high-quality service delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Groups Recover Together
07.2023 - Current
  • Collaborated with area managers to evaluate needs and optimize meeting the needs of our members.
  • Developed strong relationships with members, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Interacted well with customers to build connections and nurture relationships.

Manager at Roads To Recovery Community Center

AMHC
06.2022 - 04.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Worked to build strong relationships within my community.
  • Provided community education regarding recovery resources within my community.

Recovery Coach Coordinator

AMHC
03.2020 - 06.2022
  • Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
  • Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
  • Gathered information about useful resources and helped coordinate referrals.
  • Testified in court regarding client behavior, treatment goals and progress.
  • Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
  • Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
  • Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
  • Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
  • Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
  • Strengthened relationships with community partners, enabling better access to resources and support services for clients.

Education

No Degree - MHRT-C

Washington County Community College
Calais

Skills

  • Client support
  • Relationship building
  • Decision-making
  • Goal setting
  • Records organization and management
  • Community Resource knowledge
  • Proficient with Microsoft Word
  • Familiarity with the recovery community

Certification

  • Certified State of Maine Recovery Coach, CCAR trained facilitator

Timeline

Operations Coordinator

Groups Recover Together
07.2023 - Current

Manager at Roads To Recovery Community Center

AMHC
06.2022 - 04.2023

Recovery Coach Coordinator

AMHC
03.2020 - 06.2022

No Degree - MHRT-C

Washington County Community College

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Regina Spencer