Reginald Woodard
Springfield
Summary
Proactive and results-oriented professional with extensive experience in retail management and operations, notably with Lids Hat World. Demonstrated ability to enhance customer service and team communication, achieving significant improvements in store efficiency. Skilled in pallet jack operation and fostering a positive work environment, adept at leading teams to exceed performance goals.
Overview
9
9
years of professional experience
Work History
Stocker
BJ's Wholesale
07.2019 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
Overnight Stocker
Walmart
12.2016 - 09.2017
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Interacted with guests in friendly and knowledgeable way.
Assistant Manager
Lids Hat World
03.2016 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
High School Equivalency Credential
Ludlow, MA02-2018
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Heavy lifting
- Loading and unloading
- Pallet jack operation
Timeline
Stocker
BJ's Wholesale
07.2019 - Current
Overnight Stocker
Walmart
12.2016 - 09.2017
Assistant Manager
Lids Hat World
03.2016 - 10.2016
GED -
High School Equivalency Credential
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