Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RENATA TKHAZEPLOVA

LUDLOW

Summary

Proactive Customer Service Cashier with strong experience in maintaining organized workspaces and handling high-pressure situations. Skilled in processing orders, managing social media accounts, and strategizing campaigns to boost customer engagement. Brings reliability, adaptability, and a focus on excellent guest services to enhance customer satisfaction.

Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Barista Trainer

Starbucks
11.2024 - Current
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Trained new employees in groups and in one-on-one scenarios.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Customer Service Cashier

CHITAI-GOROD
08.2019 - 03.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Social Media Specialist

Self-employeed
11.2018 - 08.2019
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.

Education

Bachelor of Science - International Relations

PYATIGORSK STATE UNIVERSITY
07-2019

High School Diploma -

LYCEUM N1
06-2015

Skills

  • Training background
  • Beverage preparation techniques
  • Leadership experience
  • Coffee expertise
  • Complaint handling
  • Training program development
  • Health and safety compliance
  • Order taking
  • Staff coaching

Languages

Russian
Native or Bilingual
English
Full Professional
Turkish
Limited Working

Timeline

Barista Trainer

Starbucks
11.2024 - Current

Customer Service Cashier

CHITAI-GOROD
08.2019 - 03.2020

Social Media Specialist

Self-employeed
11.2018 - 08.2019

High School Diploma -

LYCEUM N1

Bachelor of Science - International Relations

PYATIGORSK STATE UNIVERSITY

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RENATA TKHAZEPLOVA