Renatha Poggere Da Costa
Everett
Summary
Dedicated professional with experience at a family business, excelling in maintaining cleanliness and enhancing guest satisfaction. Demonstrated organizational skills and critical thinking in managing office records and customer inquiries. Bilingual communicator with a strong commitment to professional ethics and flexibility in adapting to various tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Family Business
02.2021 - Current
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking all the hygiene items.
Secretary
Family Business
11.2023 - 03.2025
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Education
Criminal Justice
Salem State University
Salem, MA06-2028
Skills
- Professional ethics
- Fluent bilingualism
- Critical thinking
- Organizational skills
- Active listening
- Clear Communication
- Time Management
- Flexibility
Certification
- Seal of Biliteracy
- CPR Certification
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Secretary
Family Business
11.2023 - 03.2025
Housekeeper
Family Business
02.2021 - Current
Criminal Justice
Salem State University
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