RENDA Omoh

• Provide strategic oversight for multiple regulated multifamily communities, ensuring operational stability, compliance, and high resident satisfaction.
• Lead on-site management and maintenance teams across locations, setting performance expectations and accountability standards.
• Monitor KPIs including occupancy, rent collection, compliance timelines, and service delivery.
• Partner with ownership, compliance, and asset-management teams to mitigate risk and improve portfolio performance.
• Managed daily operations for multiple residential properties.
• Coordinated tenant communications and addressed inquiries promptly.
• Oversaw property maintenance requests and facilitated timely repairs.
• Scheduled routine inspections to ensure property compliance and safety.
• Collaborated with leasing agents to streamline tenant onboarding processes.
• Maintained accurate records of leases and tenant agreements efficiently.
• Assisted in budget management and expense tracking for properties.
• Prepared monthly invoices for tenants who paid rent late or had outstanding balances due.
• Monitored the performance of on-site staff members, including leasing agents, maintenance technicians, and janitors, to ensure quality standards were met.
• Responded quickly to emergency repair requests from tenants in a timely manner.
• Analyzed market trends to determine the best pricing strategies for vacant units.
• Performed daily property inspections to ensure tenant compliance with lease agreements and safety regulations.
• Ensured that all properties were compliant with local, state, and federal laws regarding housing codes and zoning ordinances.
• Investigated any incidents involving criminal activity reported at any of the managed properties.
• Drafted legal notices when necessary to evict delinquent tenants in accordance with state law guidelines.
• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
• Exercised direct supervision over property staff.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Compiled and conveyed operational and financial data to regional manager.

• Provided regional oversight for multi-site multifamily portfolios, ensuring consistency in operations, financial performance, and regulatory compliance.
• Led and mentored Property Managers and senior site leadership across multiple communities.
• Oversaw regional budgets, forecasting, expense controls, and financial reporting to support NOI goals.
• Conducted site audits, inspections, and portfolio performance reviews; implemented corrective action plans.
• Ensured adherence to Fair Housing laws, safety standards, and corporate policies across all assigned assets.
• Facilitated communication between upper management and regional teams.
• Managed regional operations including inventory control, staffing levels, logistics, customer service.
• Provided mentorship and coaching to staff members throughout the region as needed.
• Monitored team progress towards achievement of goals and objectives set forth by executive management.
• Ensured compliance with all applicable laws related to employment practices within the region.
• Evaluated customer feedback and adjusted company processes accordingly.
• Reviewed monthly reports from individual districts regarding sales figures and other metrics.
• Developed annual budgets for each district within the region.
• Mentored and guided general managers on proper processes and methodologies.
• Resolved customer inquiries and complaints requiring management-level escalation.

Directed portfolio-wide operations for senior housing communities, overseeing staffing, budgets, compliance, and service delivery across multiple sites.

• Conducted portfolio performance reviews analyzing occupancy, expenses, and operational effectiveness.

• Collaborated with leadership, HR, and compliance teams to improve operational consistency and regulatory readiness.

• Established strong relationships with clients to understand their financial goals.
• Educated staff members on best practices related to portfolio management processes.
• Reviewed client agreements prior to signing off on them in order to ensure all requirements are met.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Developed invoicing systems and internal controls to boost billing efficiencies.

• Held full operational and financial responsibility for a multi-property portfolio.
• Managed budgets, forecasting, variance analysis, and capital planning.
• Led turnaround initiatives and mentored property management teams.
• Managed diverse investment portfolios to optimize asset performance.
• Led negotiations with vendors and partners for project initiatives.
• Trained junior staff on portfolio management best practices.
• Met with clients on regular basis to discuss market trends, portfolio adjustments and performance details.
• Reviewed existing portfolios regularly to ensure they remain aligned with clients' needs.
• Conducted market research and analysis of macroeconomic factors affecting investment decisions.
• Maintained updated records of transactions and adjusted portfolios accordingly.
• Facilitated new investment strategies to address areas of underperformance.
• Conducted reviews and evaluations for cost-reduction opportunities.

• Managed daily operations across multiple sites to ensure efficiency and compliance.
• Coordinated staff schedules to optimize resource allocation and maintain service levels.
• Implemented operational procedures to enhance workflow and meet company standards.
• Oversaw inventory management processes to ensure availability of essential supplies.
• Trained new managers on company policies and best practices for site management.
• Facilitated communication between sites to resolve issues and improve teamwork.
• Conducted regular site inspections to ensure safety and operational integrity.
• Developed training programs to enhance staff skills and performance across locations.
• Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
• Analyzed financial data from various sites to identify discrepancies and suggest corrective actions.
• Maintained effective communication channels between different sites through email, phone calls or video conferencing tools.
• Resolved customer complaints in a timely manner by addressing their concerns directly or escalating them as needed.
• Performed regular inspections of facilities to identify potential hazards or maintenance needs.
• Recommended clarifications and changes in program policies to director of property management.
• Supervised production of annual rent, operating expense, and real estate tax adjustments.
• Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
• Managed and oversaw operations, maintenance and administration of properties.
• Oversaw daily operations, maintenance, and administration of various properties.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Oversaw and monitored preventative maintenance and energy management inspections and programs.

• Oversaw daily operations across multiple districts to ensure compliance with policies.
• Managed district budgets, allocating resources effectively to meet operational needs.
• Led training sessions for new district managers on company procedures and best practices.
• Provided district-level leadership for multiple HUD-regulated communities.
• Led a $2.4M capital renovation project from planning through completion.
• Maintained strong REAC scores and regulatory compliance.
• Collaborated with regional teams to align goals and achieve company objectives.
• Conducted regular performance reviews, providing feedback to improve team effectiveness.
• Oversaw payroll processing for all employees in the district including tracking attendance records.
• Resolved customer complaints quickly by listening carefully and providing solutions when appropriate.
• Ensured inventory accuracy through regular cycle counts and physical inventories.
• Communicated regularly with regional management team regarding progress toward objectives or changes in strategy.
• Worked with direct reports to develop and implement action plans, improving operating results.
• Delegated work to staff, setting priorities and goals.

• Managed day-to-day activities involving tenants, subcontractors and property management.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
• Compiled and conveyed operational and financial data to regional manager.
• Prepared detailed budgets and financial reports for properties.
• Negotiated with vendors and service providers for community events.
• Managed budget for community events and activities, ensuring cost-effectiveness.
• Provided monthly reports on community metrics and progress towards goals.
• Developed and executed community outreach strategies, increasing engagement.
• Established partnerships with local businesses and organizations.
• Oversaw the recruitment and training of new community team members.
• Improved NOI through rent growth and expense management.
• Updated resident accounts with latest personal information and recent payments.
• Recommended property improvements based on detailed evaluations of current property conditions.
• Monitored lease and renewal rental rates with leadership recommendations for change implementation.
• Oversaw repairs and enhancements by working closely with maintenance staff.
• Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
• Responded to customer inquiries in a timely manner.
• Oversaw compliance with housing regulations and policies to ensure standards were met.
• Managed resident communications through newsletters and community events.