Rene Casillas
Brockton
Summary
Compassionate Recovery Specialist with expertise in crisis intervention, settlement negotiation, and loss mitigation. Proven ability to develop personalized recovery plans and enhance client relationships.
Overview
6
6
years of professional experience
Work History
Recovery Specialist
High Point Treatment Faciltiy
Brockton, MA
12.2024 - Current
- Assisted clients in developing personalized recovery plans and monitoring progress.
- Facilitated individual and group therapy sessions to enhance coping strategies.
- Collaborated with multidisciplinary teams to coordinate client care services effectively.
- Conducted assessments to identify clients' needs and recommend appropriate interventions.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Educated clients on available resources for continued support beyond treatment.
- Provided crisis intervention support to ensure client safety and stability during emergencies.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
Supervisor
UPS
Norwood
09.2023 - 09.2024
- Oversaw daily operations to ensure compliance with safety and efficiency standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements to enhance productivity and reduce delays.
- Coordinated workflow to meet delivery deadlines and optimize resource allocation.
- Monitored performance metrics to identify areas for operational enhancement.
- Facilitated communication between departments to improve service quality and response times.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Barista
Starbucks, Barista
Needham, MA
09.2021 - 01.2022
- Delivered exceptional customer service by accurately processing orders and handling transactions.
- Prepared high-quality beverages following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Trained new baristas on beverage preparation, customer interaction, and store policies.
Sales Associate
Waves Car Wash
West Roxbury, MA
01.2020 - 02.2021
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained cleanliness and organization of work area, promoting a welcoming environment.
- Assisted in training new staff on operational procedures and customer interaction standards.
- Collaborated with team members to streamline car wash processes for improved efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Edward M. Kennedy For Health Careers
Dorchester, MA06-2023
Skills
- Settlement negotiation
- Debt negotiation
- Client relationship building
- Loss mitigation
- Repair skills
- Routine maintenance
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Recovery Specialist
High Point Treatment Faciltiy
12.2024 - Current
Supervisor
UPS
09.2023 - 09.2024
Barista
Starbucks, Barista
09.2021 - 01.2022
Sales Associate
Waves Car Wash
01.2020 - 02.2021
High School Diploma -
Edward M. Kennedy For Health Careers