Renee Chalhoub
Southwick
Summary
Dedicated professional with extensive experience in surgical coordination and patient relations. Known for exceptional communication skills and commitment to healthcare compliance, contributing to improved patient experiences and streamlined surgical operations. A reliable person who positively reflects leadership skills and provides open communication to staff members and the community we serve.
Overview
5
5
years of professional experience
Work History
Surgical Coordinator
Baystate Medical Practices
Springfield, MA
06.2025 - Current
- Coordinated surgical schedules, ensuring optimal utilization of operating rooms and resources.
- Managed patient communications, facilitating clear understanding of pre-operative instructions and post-operative care.
- Developed and maintained electronic health records, ensuring accuracy and compliance with regulatory standards.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
Patient Service Representative
Baystate Medical Practices
Northampton, MA
09.2022 - 06.2025
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with healthcare providers to ensure accurate patient information and documentation.
- Implemented improvements in workflow processes to reduce wait times for patients effectively.
- Trained new staff members on office protocols and software systems to streamline onboarding process.
- Obtained prior authorizations for outpatient testing and procedures.
Contact Center Representative
Baystate Medical Center
Holyoke, MA
06.2021 - 09.2022
- Managed high volume inbound calls while ensuring patient confidentiality and satisfaction.
- Provided accurate information regarding medical services, appointments, and insurance inquiries to patients.
- Utilized electronic health record (EHR) systems to document interactions and streamline communication processes.
- Resolved customer issues efficiently by employing problem-solving techniques and active listening skills.
- Collaborated with healthcare teams to enhance patient experience and facilitate seamless service delivery.
- Trained new staff on call handling procedures, enhancing team efficiency and knowledge sharing.
Education
Bachelor of Science - Business Administration, Healthcare
University of Massachusetts Global
Aliso Viejo, CA04-2025
Associate of Science - Foundations of Healthcare
Holyoke Community College
Holyoke, MA05-2020
High School Diploma -
Pope Francis Prepratory High School
Wilbraham, Ma05-2018
Skills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Medical office experience
- Data entry efficiency
- Healthcare compliance
- Electronic health records management
- Medical terminology proficiency
- Payment collection
- Patient relations
- HIPAA compliance
Accomplishments
- Participated in multiple leadership learning programs and exercises
- Active in the healthcare community, enrolled in CIS Superuser meetings
- Ordered and handled supplies for plastic surgery office
- Often assisted current manager with financial and operating room utilization review
- Achieved Honor Roll all 4 years of college
- Currently enrolled in RN program at Baypath to further my clinical skills and understanding to better assist coworkers and community
Timeline
Surgical Coordinator
Baystate Medical Practices
06.2025 - Current
Patient Service Representative
Baystate Medical Practices
09.2022 - 06.2025
Contact Center Representative
Baystate Medical Center
06.2021 - 09.2022
Bachelor of Science - Business Administration, Healthcare
University of Massachusetts Global
Associate of Science - Foundations of Healthcare
Holyoke Community College
High School Diploma -
Pope Francis Prepratory High School