Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

RESHONDA FERNANDEZ

Brockton

Summary

Dedicated account manager with a solid background in managing client accounts and delivering exceptional service. Expertise in employing persuasive communication and sales tactics to fulfill sales goals. Notable achievements include significant revenue increases through new client acquisition and sustained relationship management.

Overview

32
32
years of professional experience

Work History

Regional Direct Purchase Account Manager

Vestis Group
Norwell
05.2019 - Current
  • Strategically identified and addressed client needs, driving significant sales growth.
  • Renewed accounts through relationship-building to enhance customer loyalty.
  • Managed multiple accounts while consistently meeting deadlines and improving service delivery.
  • Conducted business reviews to align services with client requirements.
  • Negotiated contracts to optimize profitability and maximize revenue generation.
  • Represented company at trade shows, effectively promoting products and services.
  • Developed targeted engagement strategies to increase revenue from existing accounts.
  • Collaborated with cross-functional teams to achieve key organizational goals.

Buisness Developement Account Manager

STAPLES INC
Framingham
04.2008 - 12.2017
  • Drove cold-calling and email campaigns to generate qualified leads.
  • Collaborated with Account Executives to identify target prospects.
  • Followed up, qualified, engaged, and reported on leads effectively.
  • Scheduled qualified appointments and demonstrations for sales associates.
  • Conducted 30-minute remote meetings with current Staples customers to identify needs and close sales.
  • Exceeded monthly and quarterly quotas, consistently meeting key performance metrics.
  • Maintained accurate records in Salesforce.com, including activity logs and pipelines.
  • Contributed positively to team culture by fostering collaboration and trust across departments.

Furniture Sales Representative

RENT A CENTER
Brockton
02.2004 - 02.2008
  • Generated two million dollars in annual sales through strategic initiatives.
  • Consulted on high-end and low-end furniture and electronics to meet diverse customer needs.
  • Executed special orders for clients, enhancing personalized shopping experiences.
  • Created and maintained store displays to optimize product presentation and attract customers.
  • Answered detailed product inquiries to facilitate informed purchasing decisions.
  • Conducted cold calls to identify leads and drive new sales opportunities.

Furniture Sales Representative

DEANS HOME FURNITURE
Randolph
12.1999 - 01.2004
  • Generated 15 million dollars in sales through strategic relationship building and exceptional service.
  • Developed strong customer relationships by providing friendly greetings and attentive service.
  • Processed customer payments using cash, check, or credit card efficiently.
  • Guided customers in selecting appropriate fit and style to enhance satisfaction.
  • Collaborated with management on promotional ideas and display suggestions, leading to improved sales.
  • Exceeded quarterly sales quotas consistently, driving revenue growth for the store.

Lead Sales Associate

SEARS
Brockton
02.1993 - 01.1999
  • Merchandised store displays to enhance visual appeal and optimize equipment promotions.
  • Exceeded sales targets for service agreements on various products.
  • Assisted customers in selecting products aligned with lifestyles and preferences.
  • Resolved customer inquiries and service issues in person and via phone.
  • Sold diverse range of phones, accessories, computers, televisions, and home theater systems.

Education

High School -

Brockton High School
Brockton, MA

Certificate - Computer Science

Roxbury Community College
Roxbury, MA

Skills

  • Business development expertise
  • Account management
  • Cold calling
  • Multitasking
  • Communication skills
  • Operating systems proficiency
  • Microsoft Office suite
  • Adaptability
  • Problem solving
  • Strategic planning
  • Time management
  • Team collaboration
  • Client retention

Activities

  • Participated and donated to charities, Staples School Drives, Heart Walk
  • 2015 number one sales person hitting over 120% to goal
  • Team Player
  • Outside of work, I am an Independent Film Maker

Timeline

Regional Direct Purchase Account Manager

Vestis Group
05.2019 - Current

Buisness Developement Account Manager

STAPLES INC
04.2008 - 12.2017

Furniture Sales Representative

RENT A CENTER
02.2004 - 02.2008

Furniture Sales Representative

DEANS HOME FURNITURE
12.1999 - 01.2004

Lead Sales Associate

SEARS
02.1993 - 01.1999

High School -

Brockton High School

Certificate - Computer Science

Roxbury Community College

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RESHONDA FERNANDEZ