Resilda Zema
Winthrop
Summary
A highly self-motivated individual with the desire, perseverance, and ability to learn and self-educate. Which is also a very friendly and enthusiastic individual who ensures clients and customers receive the best customer service and satisfaction while providing outstanding verbal and written communication.
Overview
9
9
years of professional experience
Work History
Bartender
Hong Kong
Boston
10.2022 - Current
- Mixed cocktails and beverages according to customer preferences and recipes.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness of bar area and tools for optimal safety standards.
- Assisted in training new staff on drink preparation and service techniques.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Handled cash transactions and processed payments accurately at the bar register.
- Engaged with customers to create a welcoming atmosphere and encourage repeat visits.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication
Client Service Representative
Total Financial Freedom
Winthrop
11.2021 - 04.2022
- Assisted clients with financial inquiries and account management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated clients on various aspects of personal finance such as budgeting, credit score improvement, debt management and retirement planning.
- Provided counseling and financial education to clients on debt management strategies.
- Proficiency with MS office/ Google workspace.
Beauty Advisor/ Freelance Makeup Artist
Estee Lauder
Boston
04.2017 - 09.2021
- Guided customers in selecting beauty products tailored to individual needs.
- Educated customers on skincare routines and makeup application for improved results.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store and established friendly relationships with them.
- Met all sales goals and objectives.
- Finalized purchases and processed payments.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Recommended merchandise based on expert product knowledge and client preferences.
- Maintained a positive and enthusiastic attitude at all times, ensuring the customer got the best experience.
- Administered special promotions such as discounts or loyalty rewards programs.
Education
High School Diploma -
Winthrop High School
Winthrop, MA06-2016
Skills
- Attention to detail
- Outstanding customer service
- Outgoing personality
- Product knowledge
- Technical proficiency
- Critical thinking
- Selling skills
- Business awareness
- Active listening
Accomplishments
Certificate of Achievement- Estee Lauder
Timeline
Bartender
Hong Kong
10.2022 - Current
Client Service Representative
Total Financial Freedom
11.2021 - 04.2022
Beauty Advisor/ Freelance Makeup Artist
Estee Lauder
04.2017 - 09.2021
High School Diploma -
Winthrop High School