Reyna Malin
Cambridge
Summary
Hard working and punctual, team player eager to learn in any position. Driven to succeed in all working environments. Enjoys learning new skills outside of description to better help the team. Superior communication skills allowing for fast rapport building, leading to sales and happy guests. Thrives in environments that allows them to fully show their commitment and care to their work.
Authorized to work in the US for any employer
Overview
3
3
years of professional experience
Work History
Sales Representative
Old Town Trolley
06.2023 - Current
- Goes above and beyond at every opportunity to exceed in the field, while always attempting to maintain excellent customer service
- Strong team player, always looking to make sure everyone succeeds and is performing at their best
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
- Built rapport with customers through active listening and understanding their unique needs
- Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
- Exceedingly eager to go above and beyond for both customers and team
- Always looking to learn new skills and improve to be able to be able to provide further assistance
Deli Clerk/Customer Service
Chatham Village Market
10.2021 - 05.2023
- Participated strongly as a member of a team to provide excellent service to customers, performing well under pressure of busy months, as well as training new hires to learn the products and how to safely handle equipment
- Resolved customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Trained new employees on deli operations including food handling procedures, portion control, and customer service techniques
- Managed inventory levels by monitoring stock levels, rotating products to ensure freshness, and placing orders when necessary
- Learned other teammates' work tasks to train as backup.
Education
Some College - Biology
East Stroudsburg State University
Stroudsburg, PA09.2017
Skills
- Sales
- Communication skills
- Customer relationship building
- Objection handling
- Punctual
- Computer literacy
- Reliable
- Eager to Learn
- Motivated
Timeline
Sales Representative
Old Town Trolley
06.2023 - Current
Deli Clerk/Customer Service
Chatham Village Market
10.2021 - 05.2023
Some College - Biology
East Stroudsburg State University
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