Reynold Fareau
Brockton, Massachusetts, United States
Summary
Dynamic professional with extensive experience in passenger transportation, notably with Uber, excelling in customer service and schedule management. Proven ability to enhance client satisfaction through safe driving and effective navigation. Recognized for implementing strategies that improved service efficiency and fostered strong relationships with diverse clientele.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber
07.2016 - Current
- Ensured passenger safety through adherence to traffic laws and defensive driving techniques.
- Delivered exceptional customer service by maintaining a friendly and professional demeanor with riders.
- Navigated efficiently using GPS technology to optimize routes and reduce travel times.
- Managed multiple ride requests simultaneously while maintaining high levels of service quality.
- Provided feedback on app functionality to improve user experience for riders and drivers alike.
- Implemented strategies to manage peak hours effectively, minimizing wait times for passengers.
- Analyzed ride patterns to identify opportunities for service improvements and increased rider engagement.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Medical Case Manager / Care Access Navigator
BAMSI
09.2012 - Current
- Coordinated care plans for clients, ensuring alignment with medical and social services.
- Monitored client progress through regular assessments and updated case files accordingly.
- Collaborated with healthcare providers to facilitate effective treatment interventions.
- Educated clients and families on resources available for improving health outcomes.
- Implemented process improvements that enhanced case management efficiency and client satisfaction.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Assure transportation to client's medical appointment by operating company's vehicle.
Limousine Chauffeur
ETS International
06.2011 - 07.2012
- Ensured timely and safe transportation for clients across diverse locations.
- Maintained vehicle cleanliness and operational readiness through regular inspections.
- Delivered exceptional customer service, addressing client needs with professionalism.
- Navigated complex routes efficiently, utilizing GPS and mapping tools for optimal travel.
- Enhanced passenger experience by offering personalized amenities and local insights during rides.
- Coordinated schedules to meet client demands while maximizing vehicle usage.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Provided safe transportation services for high-profile individuals such as celebrities or executives while maintaining utmost discretion.
- Collaborated effectively with team members to coordinate pick-ups, drop-offs, and special requests.
- Prepared vehicles for daily service by performing thorough inspections and ensuring proper maintenance was conducted.
- Promoted repeat business by consistently delivering superior customer service experiences.
Education
Associate of Business Administration - Business Administration And Management
Everest College
Orlando, FL06-2008
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Punctuality
- Customer engagement
- Cleanliness
- Vehicle maintenance
- Safe driving
- Time management
Certification
Graduated from New Emerging Leaders program from BAMSI University
Languages
French
Native or Bilingual
Timeline
Rideshare Driver
Uber
07.2016 - Current
Medical Case Manager / Care Access Navigator
BAMSI
09.2012 - Current
Limousine Chauffeur
ETS International
06.2011 - 07.2012
Associate of Business Administration - Business Administration And Management
Everest College