Rhea-Lynn Collingwood
Westfield
Summary
Professional driver with strong expertise in safe and efficient transportation. Skilled in route planning, vehicle maintenance, and customer service. Strong focus on teamwork and adaptability, ensuring reliable and flexible support for changing needs. Known for punctuality, dependability, and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shuttle Driver
Karina Winslow, UMass Lowell
08.2024 - Current
- Delivered passengers to destinations safely and on time.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
Swim Instructor
Jenn Butler, Roots Aquatic and Fitness
12.2022 - 08.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR and First Aid certified to ensure preparedness for emergency situations during lessons.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Waitress
Chris Marsh, Armbrook Village
12.2021 - 03.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Retail Member
Jessica, Six Flags New England
10.2021 - 11.2021
- Picked and packed order items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
Phone girl
Juan, Alessio's Pizza
10.2020 - 10.2021
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
No Degree - Criminal Justice
UMass Lowell
Lowell, MA04-2027
High School -
Westfield High School
Westfield, MA06-2023
Skills
- Call handling
- Guest relations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Listening skills
Accomplishments
- Manager of my school's swim team
- CPR and First Aid Certified
Certification
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
- OSHA Certified
Timeline
Shuttle Driver
Karina Winslow, UMass Lowell
08.2024 - Current
Swim Instructor
Jenn Butler, Roots Aquatic and Fitness
12.2022 - 08.2024
Waitress
Chris Marsh, Armbrook Village
12.2021 - 03.2023
Retail Member
Jessica, Six Flags New England
10.2021 - 11.2021
Phone girl
Juan, Alessio's Pizza
10.2020 - 10.2021
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
- OSHA Certified
No Degree - Criminal Justice
UMass Lowell
High School -
Westfield High School
Similar Profiles
James ChenJames Chen
Research Assistant at UMass LowellResearch Assistant at UMass Lowell
Yashaswini NanjundaswamyYashaswini Nanjundaswamy
Professional at UMass LowellProfessional at UMass Lowell
BRYCE HUDOCKBRYCE HUDOCK
Resident Advisor at Umass LowellResident Advisor at Umass Lowell