Rhiana Hatton
Sheffield,Derbyshire
Summary
Dynamic professional with expertise in sales strategies and financial oversight, complemented by exceptional customer service and team supervision skills. Demonstrates adaptability and flexibility in fast-paced environments, effectively resolving conflicts and mentoring staff to achieve organisational and business goals. Committed to fostering a collaborative mindset through motivational communication, with a strong focus on career advancements.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor leader
Marstons
Sheffield, Derbyshire
2025.07 - 2026.02
- Maintained high standards of cleanliness and organisation in the workplace to enhance workflow efficiency.
- Ensured compliance with industry regulations through diligent oversight of operations.
- Served as an approachable point of contact for staff queries or issues, promoting open dialogue within the team.
- Coordinated team meetings to foster a sense of unity and shared purpose amongst staff members.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Increased sales with effective promotional strategies.
Remote bartender
Liquor Collective Enterprises LTD
Nottingham, Nottinghamshire
2023.06 - 2025.03
- Fostered inviting atmosphere through friendly interactions that encouraged customer engagement.
- Coordinated with team members to deliver seamless service during peak periods, enhancing customer satisfaction.
- Adapted swiftly to various situations, ensuring consistent service quality under pressure.
Bar staff member
Greene King PLC
Nottingham, Nottinghamshire
2024.06 - 2024.12
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Managed customer disputes effectively, maintaining positive business reputation.
- Assisted in training new staff, enhancing overall team efficiency.
- Completed end-of-day cleaning duties, leaving the bar ready for next day.
Hotel staff
St James Hotel
Nottingham, Nottinghamshire
2022.05 - 2022.11
- Provided excellent service to customers, resulting in repeat business.
- Followed food safety and hygiene requirements to protect guests.
- Delivered tasks efficiently within tight deadlines, ensuring smooth operations.
- Demonstrated flexibility by adapting to various roles as needed within the establishment.
- Adapted to flexible hours, including nights and weekends, to meet staffing needs.
Bar tender and waitress
Stadium Leisure
Nottingham, Nottinghamshire
2021.07 - 2022.05
- Engaged guests in friendly conversations to create a welcoming atmosphere.
- Processed payments accurately, minimising discrepancies during end-of-shift tally.
- Inspected customer identification to verify age against legal standards.
- Conducted regular inspections and maintenance checks to ensure compliance with health and safety regulations.
Education
Bachelors of Sociology - Sociology
The University of Derby
Derby 2022.09 - 2026.05
A-Levels -
Trinity Sixth Form
Nottingham 2020.09 - 2022.07
Skills
- Sales strategies
- Financial oversight
- Money handling
- Outstanding customer service
- Team supervision
- Staff mentoring
- Adaptability and Flexibility
- Conflict resolution
- Motivational communication
- Collaborative mindset
- Strong memory retention
- First aid training
Timeline
Supervisor leader
Marstons
2025.07 - 2026.02
Bar staff member
Greene King PLC
2024.06 - 2024.12
Remote bartender
Liquor Collective Enterprises LTD
2023.06 - 2025.03
Bachelors of Sociology - Sociology
The University of Derby
2022.09 - 2026.05
Hotel staff
St James Hotel
2022.05 - 2022.11
Bar tender and waitress
Stadium Leisure
2021.07 - 2022.05
A-Levels -
Trinity Sixth Form
2020.09 - 2022.07