Ricardo Rocha
New Bedford
Summary
Motivated Job Seeker with a strong work ethic and adaptability. Demonstrated ability to thrive in fast-paced environments while delivering exceptional customer service and managing time effectively. Committed to contributing to team success and enhancing organizational growth through proactive engagement and quick mastery of new skills.
Overview
5
5
years of professional experience
Work History
BHA
Southcoast Behavioral hospital
New Bedford
06.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Developed innovative ideas and solutions that enhanced team performance and outcomes.
- Collaborated with team members to achieve project objectives and meet deadlines effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Valet Supervisor
SP+ Parking
Cambridge
06.2023 - 04.2025
- Supervised valet staff to ensure efficient vehicle handling and customer service.
- Coordinated daily operations to optimize parking flow and enhance guest experience.
- Trained new employees on company procedures and customer interaction techniques.
- Monitored parking lot security and addressed any safety concerns promptly.
- Implemented best practices for vehicle retrieval, resulting in improved guest satisfaction and efficiency.
- Communicated with management to relay customer feedback and operational challenges.
- Scheduled staff shifts to ensure adequate coverage during peak times.
- Resolved guest inquiries and complaints with professionalism and attention to detail.
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Provided training to new employees on company policies, procedures, and job duties.
- Responded quickly to emergency situations involving customer needs or vehicle malfunctions.
- Scheduled shifts for team members and managed time off requests.
- Coordinated valet service for large groups, special events and daily guest loads.
- Analyzed data related to volume of traffic at locations serviced by the valet staff.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Resolved customer complaints in a professional and courteous manner.
- Managed VIP arrivals and departures with smooth and professional approach.
- Coached team members to consistently exceed superior customer service standards.
- Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Performed daily inspections of parking areas to ensure they were clean and well-maintained.
- Tracked financial transactions related to parking fees collected from customers.
- Participated in weekly meetings with other supervisors to discuss operational issues.
- Investigated incidents involving damage or theft of property or vehicles.
- Implemented security measures to protect guests' personal items from being stolen or damaged.
- Managed inventory levels of supplies necessary for valet operations.
- Assisted with hiring processes such as interviewing candidates and conducting background checks.
- Monitored team performance to uphold service quality and address performance issues promptly.
- Established relationships with local businesses to promote valet services.
- Coordinated special events that required additional staffing or resources.
- Communicated effectively with customers regarding their vehicles, parking fees.
Shift Leader
Walgreens
Boston
06.2023 - 04.2024
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored new team members on store policies.
- Managed inventory levels and organized product displays to enhance product availability and customer experience.
- Implemented company procedures for cash handling and transactions.
- Assisted customers with inquiries, providing excellent service and support.
- Conducted regular stock checks to maintain product availability.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Supervised and led employees to ensure high productivity and consistent customer service standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff.
- Checked orders for quality and completeness.
- Supervised cleaning of dining areas, restrooms, kitchen equipment, and floors to maintain a safe and sanitary environment.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Assisted in training new employees on shift operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock and ordering supplies to maintain quality standards.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Evaluated employee performance, providing targeted feedback to support professional development and improvement.
Valet Supervisor
VPNE
Boston
01.2023 - 06.2023
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Supervised valet staff to ensure efficient vehicle handling and customer service.
- Coordinated daily operations to maintain a smooth flow of parking activities.
- Coordinated valet service for large groups, special events and daily guest loads.
- Trained new employees on company procedures and customer interaction techniques.
- Provided training to new employees on company policies, procedures, and job duties.
- Scheduled staff shifts to ensure adequate coverage during peak times.
- Scheduled shifts for team members and managed time off requests.
- Communicated with management to relay customer feedback and operational challenges.
- Resolved guest inquiries and complaints with professionalism and attention to detail.
- Resolved customer complaints in a professional and courteous manner.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.
- Managed VIP arrivals and departures with smooth and professional approach.
- Monitored parking lot security and addressed any safety concerns promptly.
- Implemented best practices for vehicle retrieval to enhance guest satisfaction.
- Coached team members to consistently exceed superior customer service standards.
- Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Performed daily inspections of parking areas to ensure they were clean and well-maintained.
- Participated in weekly meetings with other supervisors to discuss operational issues.
- Tracked financial transactions related to parking fees collected from customers.
- Analyzed data related to volume of traffic at locations serviced by the valet staff.
Landscaper
J.C
New Bedford
05.2022 - 08.2022
- Supported design implementation by planting flowers, shrubs, and trees according to plans.
- Enhanced landscape aesthetics through consistent mowing and trimming.
- Cut and trimmed lawns using power mowers and edgers.
- Applied mulch and fertilizer to enhance soil health and plant growth.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Operated landscaping equipment including mowers, blowers, and trimmers.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Ensured proper irrigation system functionality and maintenance.
- Collaborated with team members to complete landscaping projects efficiently.
- Cleared debris from job sites to ensure safety and cleanliness.
- Cleaned up debris after completing jobsite tasks.
- Operated landscaping equipment to maintain grounds and remove trees.
- Delivered customer service by promptly addressing client inquiries on-site.
- Transported plants, turf and other materials to designated areas for installation.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
Shipping and Receiving Clerk
Davico
New Bedford
01.2022 - 05.2022
- Processed incoming shipments and verified accuracy of received goods to maintain inventory integrity.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Processed outbound shipments, including packing and labeling products for delivery.
- Prepared outgoing shipments by packaging and labeling products correctly.
- Checked items against work orders to confirm correct quantities and routing for timely shipments.
- Prepared packages for shipping and determined most economical shipping methods.
- Organized inventory in designated storage areas to ensure efficient access and retrieval.
- Organized materials into appropriate storage areas based on product type or size.
- Assisted in conducting regular inventory counts to ensure stock accuracy.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Communicated with suppliers regarding delivery schedules and discrepancies.
- Collaborated with team members to streamline shipping processes effectively.
- Operated forklifts and pallet jacks to move materials safely.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
- Followed safety protocols to maintain a clean and safe workspace.
- Maintained inventory of shipping materials and supplies.
- Maintained a clean work area by sweeping, dusting, mopping.
Painter
E. Reis
New Bedford
05.2021 - 12.2021
- Applied various types of paint using brushes, rollers, and spray equipment.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Prepared surfaces for painting by cleaning, sanding, and priming materials.
- Cleaned and smoothed surfaces prior to painting.
- Applied primers and sealers to prepare new surfaces for painting.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Collaborated with team members to complete painting tasks efficiently and effectively.
- Followed safety protocols to ensure a safe working environment during projects.
- Used ladders and scaffolds to reach high walls and ceilings.
- Used power and hand tools safely and effectively.
- Maintained tools and equipment in good working condition for optimal performance.
- Cleaned work areas after completing painting assignments to maintain organization.
- Cleared debris and organized tools at job sites after project completion.
- Communicated with clients to understand their preferences and project requirements.
- Wore protective clothing such as masks, respirators and gloves.
Education
New Bedford High School
New Bedford, MASkills
- Customer service
- Customer relationship management
- Administrative duties
- Data analysis
- Process optimization
- Safety compliance
- Inventory management
- Task prioritization
- Training and mentoring
- Staff supervision
- Team management
- Team collaboration
- Collaboration
- Organization
- Planning
- Multitasking
- Time management
- Data management
- Microsoft office
- Quantitative analysis
- Active listening
- Verbal communication
- Effective communication
- Social perceptiveness
- Problem solving
- Diversity training
- Excellent communication
- Administrative duties
- Self-Directed
- Excellent communication
- Effective communication
- Collaboration
- Administrative duties
- Calm under pressure
Languages
Portuguese
Native/ Bilingual
Timeline
BHA
Southcoast Behavioral hospital
06.2025 - Current
Valet Supervisor
SP+ Parking
06.2023 - 04.2025
Shift Leader
Walgreens
06.2023 - 04.2024
Valet Supervisor
VPNE
01.2023 - 06.2023
Landscaper
J.C
05.2022 - 08.2022
Shipping and Receiving Clerk
Davico
01.2022 - 05.2022
Painter
E. Reis
05.2021 - 12.2021
New Bedford High School