Richard Fuentes

● Identifying system requirements, planning
product configurations, and delivering expert
technical presentations.
● Develop industry and customer-specific solutions
based on technical expertise and product
knowledge.
● Coordinate smooth onboarding for new clients by
developing and executing professional,
engagement-focused plans.
● Communicate with customers and internal teams
to garner feedback on product usage and
potential roadblocks.
● Establish a high level of technical and business
acumen, professionalism, and trust across
multiple customers.
● Acted as “enterprise support engineer”
● SAAS Implementations, Executive Business
Reviews, Engagement Plans

● Support of Secure HIPAA-compliant email.
● Technical support of Microsoft 365 and Google
Workspace
● Technical support of DNS issues for clients.
● Technical support of email clients connecting via
IMAP and POP. Including Outlook, Thunderbird,
Entourage.
● Technical support connecting mobile devices,
including iPhone, Android, and Windows phones
to email via IMAP, POP, MobileSync
● Account creation, including registering and
transferring domains.
● Technical Support in the creation of Secure
Forms (Web Forms and PDF Forms)

● Work in conjunction with the Exchange Back
Office support group to address, manage,
collaborate, and troubleshoot email issues as
needed.
● Provide support for all wireless email phones on
approved platforms and wireless server support.
● Manage Password Management servers and
services.
● Technical support to end users for network
access, clinical applications, and remote access,
including assisting with new user logins.