Richard Hettling
Billerica,MA
Summary
Excellent communicator with superior work ethic and dedication to team success. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service. Committed professional offering proven history of exercising strong judgment in high-pressure situations. Successful at excelling in fast-paced, competitive environments. Good sales and customer service abilities paired with a motivation and room to grow. Proficient in updating accounts, processing transactions and coordinating records. Motivated to learn, grow, and excel in the business field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Bond Vet
08.2022 - Current
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
- Collected and prepared specimens for laboratory testing.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Took photographs and videos during special events for promotional materials and social media pages.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system
- Performed various administrative tasks by filing, copying and faxing documents.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered vaccinations to variety of animal species.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Established intravenous drips for ongoing hydration in treatment in treatment of both canines and felines.
- Administered CPR, oxygen and other life-saving medical treatments.
Veterinary Technician
VetCor
01.2021 - Current
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Assisted senior staff with blood analyses and physical assessments.
- Implanted subcutaneous identification microchips into animals.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Answered owner animal health questions and advised on best care practices.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Collected blood samples from both jugular and cephalic veins for laboratory analysis.
- Obtained swabs from ears for in-house ear cytology.
- Assisted in ultrasounds of patients.
- Took X-rays of patients using proper holds/maneuvers to acquire adequate images for radiologist.
- Administered appropriate vaccines subcutaneously to patients under DVM.
- Administered subcutaneous fluids to patients.
- Updated patient records, charges, etc; using Cornerstone software.
- Maintained proper control of patients using appropriate holds to assist in exams, trimmings, medical intervention, sample collection, and administration of medication.
- Managed medical intervention and therapy for animals in collaboration with DVM.
- Ran SNAP tests for 4DX and Feline Triple in-house.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Processed financial transactions for clients.
Combat Medic (68W)
Army Reserves
10.2018 - Current
- Demonstrated strong commitment to quality care through continuous training and development
- Evaluated patient vital signs and status to determine care needs
- Assessed situation severity of emergent medical incidents and provided care accordingly
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once
- Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations
- Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history
Veterinary Assistant to Cardiologist
Mobile Veterinary Specialists
02.2022 - 09.2022
- Triaged incoming patients to determine treatment needs and urgency of care.
- Positioned animals for diagnostic imaging
- Followed informed consent processes and maintained records.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided humane restraint for dogs of up to 220 lbs.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted in retrieval of critical data such as multi-lead EKG's, holter monitors, and ultrasonography.
- Screened patient records, databases and physician referrals.
- Interacted with customers by phone, email or in-person to provide information.
- Sorted, organized and maintained files.
- Prepared worksite by setting up required tools and supplies.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained compliance with protocols covering patient care.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
- Set up, maintained and verified sterility of equipment and tools.
- Improved operations through consistent hard work and dedication.
- Humanely held both cats and dogs of all temperaments in the lateral recumbent position for extended periods of time to retrieve proper data and images.
- Provided excellent observation of patient behavior of all types
- Studied under the board certified cardiologist on and off hours to better knowledge myself.
Emergency Medical Technician
Pivot Onsite Innovations
10.2020 - 02.2021
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with lucid patients to gather incident and medical history information.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered tests and medication to stabilize patients in field or in transit.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Followed pre-printed and map-based directions to locate sites and maintained awareness of changes in roadways or points of access.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Located and measured medications according to prescription information, making modifications as instructed by DVM
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Entered and processed patients' prescriptions into internal system.
Bartender
City Winery LLC
09.2019 - 05.2020
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Barista
Starbucks
01.2018 - 01.2019
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained supply levels in counter and customer areas to meet typical demands
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Controlled line and crowd with quick, efficient service
- Prioritized drink requests while managing interruptions
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Cleaned counters, machines, utensils and seating areas daily
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Constantly expanded personal knowledge of coffee styles and varieties
Laborer
Saco Roofing
12.2016 - 09.2018
- Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices
- Interpreted job site supervisor's orders and technical documentation to complete accurate work
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar
- Observed site safety rules to maximize protections for team members and equipment
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces
- Safely used all tools and equipment to prevent worksite injuries
- Removed snow, water and debris from roofs prior to applying roofing materials
- Installed, repaired, and replaced single-ply roofing systems
Floor Staff
Regal Entertainment
09.2016 - 11.2017
- Reviewed tickets for authenticity and applicability to particular event
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs
- Directed ticket holders to seats and facility locations
- Provided information about current and future events at facility
- Greeted customers with smile and provided friendly, knowledgeable service
- Sold admission, processed payments and issued tickets
- Monitored security and handled incidents calmly
- Completed all point of sale opening and closing procedures, including counting contents of cash register
Supervisor
Cinemagic Stadium Theaters
02.2015 - 09.2016
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern
Cashier Food Prep
Fun Foods Inc.
05.2013 - 08.2014
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Addressed guest complaints and resolved issues to promote satisfaction
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Counted cash in register drawer at beginning and end of shift
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Education
Bachelor of Science - Business Management
Penn Foster College
Scottsdale, AZ05.2026
High School Diploma -
Thornton Academy
Saco, ME06.2016
Skills
- Operational improvements
- Confidentiality
- Commercial experience
- Supervision
- Security knowledge
- Good multitasker
- Dependable and reliable
- Exceptional customer service
- Veterinary office administration
- Administrative Tasks
- Prescription Management
- Safe Deposit Box Oversight
- Money Handling
- Data Security and Validation
- Financial Optimization
- Upselling Skills
- Customer Relationship Development
- Client Rapport-Building
- Customer Transactions
- Plan Budgets
- Sales Expertise
- Persuasive Communication Style
- Adaptable
- Quick-Learner
- Computer System Maintenance
- Helpdesk Services
- Troubleshooting and Modifications
Certification
Nationally Registered Emergency Medical Technician(NREMT)
Basic Life Support (BLS)
Basic Firearms Safety
Massachusetts EMT-Basic Certification
OSHA 10 Certification
Secret Security Clearance
Timeline
Veterinary Technician
Bond Vet
08.2022 - Current
Veterinary Assistant to Cardiologist
Mobile Veterinary Specialists
02.2022 - 09.2022
Veterinary Technician
VetCor
01.2021 - Current
Emergency Medical Technician
Pivot Onsite Innovations
10.2020 - 02.2021
Bartender
City Winery LLC
09.2019 - 05.2020
Combat Medic (68W)
Army Reserves
10.2018 - Current
Barista
Starbucks
01.2018 - 01.2019
Laborer
Saco Roofing
12.2016 - 09.2018
Floor Staff
Regal Entertainment
09.2016 - 11.2017
Supervisor
Cinemagic Stadium Theaters
02.2015 - 09.2016
Cashier Food Prep
Fun Foods Inc.
05.2013 - 08.2014
Bachelor of Science - Business Management
Penn Foster College
High School Diploma -
Thornton Academy
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