Richard Rourke

• Managed NRE region teams in Braintree, South Boston, Dorchester, Dracut, Saugus, and Woburn, overseeing CXM schedules and Optix processes.
• Ensured program commitments were met by coordinating with engineering, line splice, and CW teams.
• Collaborated with multiple departments to prioritize workloads for field teams, ensuring adherence to ECCD dates for HICAP FTTCs, FTTP, and core workloads.
• Forecasted line and splice forces to optimize scheduled work within stringent capital and expense budgets.
• Delivered NTG pole work to field teams on a structured schedule, facilitating timely execution of polework programs.
• Achieved leading dispatch percentages in the region over recent years through effective collaboration with construction teams.
• Trained managers on Optix for workload scheduling and facilitated adoption of tablet-based dispatch practices by union team.
• Partnered with NRE CCC team to maintain focus on objectives and budget compliance during project execution.

Managed metro teams (Braintree, S. Boston, Dorchester, Norwood) in cxm build and installation repairs across multiple garages.

• Directed field teams to prioritize workloads while maintaining ECCD dates on high-capacity, FTTCS, FTTP, installations, repairs, and other core work.
• Collaborated with engineering, line, splice, and CW teams to ensure program commitments were consistently met.
• Worked with all teams (Engineering, Line, Splice and CW) to ensure that the program commitments were met on each.
• Trained TECHNICIANS on how to PERFORM their workloads BOTH SAFELY AND EFFICIENTLY, and assisted with getting the union teams using their tablets to follow the new practices of Dispatching and Returning of daily work.
• Supported processes in various locations across Northeast Region, enhancing operational consistency.

• Managed cxm schedules and Optix processes for NrE Region teams (Braintree, S. Boston, Dorchester, Dracut, Saugus, Woburn) to enhance operational coordination.
• Worked with multiple departments (engineering, Contract Work as well as BRCC's) among others, and partnered with other management teams to direct the field teams on the prioritization of workloads, while maintaining ECCD dates on all Hicap, FTTCS, FTTP and other Core type workloads.
• Worked with all teams (Engineering, Line, Splice and CW) to ensure that the program commitments were met on each.
• Forecasted Line and Splice forces and scheduled work, ensuring adherence to strict budgets for capital and expense projects, optimizing costs per premise.
• Delivered all NTG pole work to the field teams, on a daily/weekly/monthly schedule, to help the region deliver their polework program on time.
• Trained managers on utilizing the Optix program for scheduling workloads.
• Monitored regional dispatch areas to enhance service delivery and operational efficiency.
• Worked in a hand to hand relationship with the construction teams ensuring each were working towards their objectives to meet their goals of the annual build.
• Worked with other partners on the NrE CCC team, to ensure the team focused on all goals, and stayed on budget throughout the last few years.