Richard Nelson Viveiros
Dartmouth
Summary
Dedicated and passionate educator with extensive knowledge in teaching and updating instructional methods. Committed to mentoring students to boost engagement and overall success. Outgoing, friendly, and highly attentive to detail.
Overview
27
27
years of professional experience
Work History
Workers Compensation Claim Professional
Travelers Insurance Co.
Middleboro
02.2015 - Current
- Contact with insured, Injured worker and medical providers with 98.7 %.
- Manage files of 150 plus.
- Performing 98.6% on quality.
- Firm understanding on workers compensation coverage for national accounts and residual markets.
- Resolve complex claim via- litigation/settlement.
- Resolving moderate to complex offsets, permanent restrictions and/or fatalities
Percussion Educator/Instructor/ Director
Several Community Schools
06.1998 - Current
- Create and design program/show concepts for both marching band and percussion ensembles.
- Communicate with parents and administration on a weekly basis.
- Schedule performances and rehearsals
- Hire staff to assist with instruction and show/program designs.
- Instructed 4 world championships from 2011- 2019 and 12 regional championships from 2011- 2023 in WGI.
- Instructed 3 ensembles that were promoted to World Class in concert group and Open class in Marching class in WGI.
- Educationally endorsed by Pro-Mark Drumsticks, a D’Addario & Co.
Outside Property Claim Professional
Travelers Insurance Co.
Middleboro
10.2020 - 03.2021
- Contact insureds within 24 hours to allow better customer service.
- Determine coverages and endorsements efficiently to drive the claim towards a faster resolution.
- Virtually or on-site inspection of damaged property to aide with quicker resolution and minimize cost.
- Create estimate for repairs and discuss with insured and or contractors.
- Review estimate for any supplements.
Operations Specialist
Travelers Insurance Co.
Middleboro
12.2014 - 02.2015
- Provide administrative and general office assistance daily to both internal and external customers.
- Completed proper claim handling practices including telephonic customer service, collecting, inputting, reviewing/ updating critical claim, financial information as well as other administrative duties and projects as assigned.
- Assist Property and Worker Compensation with assignments (Property NOLC and Nurse Roster).
- Handle various reports to streamline a line of business (Certificates of Insurance and Property Focus review).
- Assist with system and on boarding with new and/or established employees.
Medical Bill Scanning
Travelers Insurance Co.
Fall River
09.2006 - 12.2014
- Process Workers Compensation Medical Bills received from the field offices into the Medical Bill Re-pricing system.
- Verify incoming bills for completeness and return incomplete bills to the provider or field office.
- Input bills into Medical Bill Re-pricing, while accomplishing daily productivity and quality standards according to job group.
- Provide outstanding customer service via phone or email.
- Respond to inquiry calls and capturing notice of loss information for Property and Liability claims.
- Provider Inquiry calls for customers and vendors on a daily basis.
- Respond to inquiry calls during CAT/ Catastrophes.
- Introduced new operating system to department to expedite procedures.
- Assist the Tampa Appeals team with providing correct payment to providers.
- Recovery of money process of overpayment incorrectly sent to the provider.
Education
B.A. - History, Political Science
Bridgewater State College
Skills
- Program design
- Staff hiring
- Communication strategies
- Instructional techniques
- Time management
- Student engagement
- Team collaboration
- Student motivation
- Goal setting
Timeline
Outside Property Claim Professional
Travelers Insurance Co.
10.2020 - 03.2021
Workers Compensation Claim Professional
Travelers Insurance Co.
02.2015 - Current
Operations Specialist
Travelers Insurance Co.
12.2014 - 02.2015
Medical Bill Scanning
Travelers Insurance Co.
09.2006 - 12.2014
Percussion Educator/Instructor/ Director
Several Community Schools
06.1998 - Current
B.A. - History, Political Science
Bridgewater State College