Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Richard Wilson

Brockton

Summary

Dynamic Retail Store Manager with a proven track record in financial reporting and operations management. Expert in team building and policy implementation, I successfully boosted sales through strategic marketing initiatives and enhanced customer satisfaction by resolving complex issues. Detail-oriented and adept at staff management, I drive results and foster strong relationships. Responsive team leader with strong sales background combined with motivational and encouraging style. Problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Manager

Jim's Auto & Truck Repair
Brockton
04.2025 - Current
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Reviewed files and records to obtain information and respond to requests.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.

Retail Store Manager

Commonwealth Alternative Care
Brockton
04.2023 - 02.2025
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Organized new stock for floor placement.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Formed and sustained strategic relationships with clients.
  • Developed and maintained store policies and procedures.
  • Prepared and submitted nightly bank deposits.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Monitored employee performance and provided feedback on a regular basis.
  • Built and maintained strong working relationships with team members.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised cash drawer balances and deposits of store receipts.
  • Ensured all safety protocols were followed at all times by staff members.
  • Increased store sales by cross-selling complementary items.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Performed regular audits to ensure compliance with company standards.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Executed merchandising strategies to support store sales growth.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Resolved customer complaints in a professional manner.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Updated and maintained store signage and displays.
  • Implemented campaigns and promotions to help with developing goods and services.

Pharmacy Technician

Crawford Drug LLC
Dorchester
01.2009 - 01.2023
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Operated cash registers to accept payments from customers.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Entered prescription information into computer databases.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Assisted in training new employees on pharmacy procedures.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Managed filing of prescriptions, both electronically and manually.
  • Answered telephones to respond to questions or requests.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Verified prescriptions and drug labels, documents and packages.
  • Restocked shelves with new supplies of medications as needed.
  • Organized work areas so that everything was easily accessible when needed.
  • Maintained proper storage and security conditions for drugs.
  • Managed medication inventory, including ordering and restocking medications as necessary.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Performed regular medication audits to ensure compliance with regulatory standards.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Provided education materials about medications to patients upon request.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Received payment from customers and processed credit card transactions when necessary.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Worked with cross-functional teams to achieve goals.

Sales Associate

Foot Locker
Braintree
09.2012 - 06.2018
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Worked with fellow sales team members to achieve group targets.
  • Conducted inventories on a regular basis to track stock levels.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Greeted customers to determine wants or needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Answered store and merchandise questions and led customers to wanted items.
  • Computed purchases and received and processed cash or credit payment.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Collected payments and provided accurate change.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Demonstrated product features and benefits for customers' needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Prepared merchandise for purchase or rental.
  • Placed special orders or called other stores to find desired items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Attended weekly team meetings to review performance goals and objectives.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Bagged or packaged purchases and wrapped gifts.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Described merchandise and explained use, operation and care.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Handled customer complaints in a professional manner.
  • Conducted product demonstrations to highlight features and benefits.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed transactions using a point-of-sale system.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers and provided exceptional customer service.
  • Handled returns and exchanges according to company policies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Upsold additional items based on customer interests and needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Assisted customers with product selection, sizing and styling.
  • Processed credit card transactions quickly and securely.
  • Adhered to company initiatives and achieved established goals.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Assessed customer needs to provide assistance and information on product features.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Brockton High School
Brockton, MA
05-2007

Some College (No Degree) - Accounting And Finance

Massasoit Community College
Brockton, MA

Skills

  • Financial reporting
  • Problem solving
  • Policy implementation
  • Operations management
  • Team building
  • Financial tracking
  • Banking operations
  • Staff management
  • Shift scheduling
  • Detail-oriented

Accomplishments

  • At my previous job, I was promoted more rapidly into a management role than anyone else in the company's history. Within just four weeks, I received two promotions, and my Retail Director informed me that the company had to change a policy specifically to accommodate my accelerated advancement
  • Experience behind the scenes of multiple small and large business' with a vast understanding of sales, marketing, and finding gaps where we could be making more money or saving money due to waste.

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

  • Pharmacy Technician License
  • Licenses from the CCC to work in canibus industry, Medical and Recreational

References

References available upon request.

Timeline

Office Manager

Jim's Auto & Truck Repair
04.2025 - Current

Retail Store Manager

Commonwealth Alternative Care
04.2023 - 02.2025

Sales Associate

Foot Locker
09.2012 - 06.2018

Pharmacy Technician

Crawford Drug LLC
01.2009 - 01.2023

High School Diploma -

Brockton High School

Some College (No Degree) - Accounting And Finance

Massasoit Community College

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Richard Wilson