Rick Flores
Boston
Summary
Successful pharmaceutical professional; consistently meets or exceeds goals through insightful decisions. Results-driven professional skilled at creating engaging approaches to build trust with existing patients and clients. Talent for building relationships and cultivating partnerships across industry channels.
Overview
10
10
years of professional experience
Work History
Case Management Specialist
Sanofi Genzyme
12.2022 - Current
- Maintained a comprehensive understanding of the reimbursement process, commerical insurance plans and trends, financial assistance and other related resources to support KPI achievement
- Attended patient meetings, site visits, conferences, and industry events to educate individuals regarding case management services
- Managed key accounts to ensure ongoing support and care
- Worked in cross functional collaboration groups and projects to improve multiple areas of business
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Senior Analyst, Business Account Management
Sanofi US
04.2021 - 12.2022
- Cross functional liaison for rare blood (Bioverativ) portfolio launch onboarding, customer engagement, product integration
- Develop and maintain relationships with purchasers, pharmacist, and vendors at healthcare facilities to enable rare blood patients to receive therapy
- Drive relationship with Alliance and Accredo Specialty as advanced therapy lead to uncover adherence barriers, confirm treatment status, report adverse events, and find resolution to complex patient issues.
- Work directly with Specialty Channel leads to complete assigned projects; and execute on key deliverables while driving external relationships.
- Triage sales inquiry and leads to Dupixent sales team roster as needed; facilitate Dupixent product replacements through contract pharmacy channels
Senior Product Account Manager
Sanofi Genzyme
04.2014 - 04.2021
- Develop and maintain relationships with purchasers, pharmacist, and medical staff at healthcare facilities to enable rare disease and rare blood patients to receive therapy.
- Manage Mid-Atlantic Clinical Region covering 150 patients to facilitate order to invoice, patient adherence analytics, and infusion reminder solutions.
- Appointed as cross functional liaison for rare blood (Bioverativ) portfolio launch onboarding, customer engagement, product integration.
- Expanded relationship with Alliance Specialty as dedicated advanced therapy lead to uncover barriers and find resolution to complex patient issues.
- Work directly with specialty channel directors to complete assigned projects and execute on key deliverables and drive external relationships.
- Leverage inside sales and consulting techniques to provide customized solutions for medical community to drive new patient accruals and restarts to therapy.
- Travel to assigned region for patient meetings and infusion sites and initiate presentations to strengthen business relationships amongst medical community.
- Identify key adherence influencers amongst pharmacy and nursing teams to develop partnerships; work with external partners to enhance relationships to drive 20 net patient accruals for the region in 2021.
- Develop and execute a territory plan to drive best in class adherence of 90.5% for territory and increase/maintain sales for existing regional centers of excellence.
Education
Healthcare Management Candidate
Northeastern University
B.A - Economics/Political Science Cum
University of Massachusetts
Amherst, MAArt of Effective Communication - undefined
Harvard University
Skills
- Patient Adherence
- Data management
- Territory Management
- Product and Services lead
- Strategy
- Patient Centricity
Additional Information
- Professional: , Series 7: General Securities Representative, Series 63: Uniform Securities Agent, Series 6: Investment products/Variable contracts
Languages
Spanish
Native or Bilingual
Timeline
Case Management Specialist
Sanofi Genzyme
12.2022 - Current
Senior Analyst, Business Account Management
Sanofi US
04.2021 - 12.2022
Senior Product Account Manager
Sanofi Genzyme
04.2014 - 04.2021
Healthcare Management Candidate
Northeastern University
B.A - Economics/Political Science Cum
University of Massachusetts
Art of Effective Communication - undefined
Harvard University
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