Rico Williams
MILTON,MA
Summary
A proven Senior Accounts Receivable Manager with extensive experience in leading high-performance teams, optimizing collection strategies, and driving significant improvements in cash flow by leveraging data-driven insights to proactively manage customer accounts, ensuring timely payments and minimizing outstanding receivables.
Overview
17
17
years of professional experience
Work History
Sr. Manager, Billing & Accounts Receivable
Enlyte
03.2021 - 03.2024
- Provided strong leadership to enhance team productivity and morale.
- Oversee the client portfolio collection and cash application efforts for $720M annual revenue.
- Led offshore and onshore cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and internal stakeholders, ensuring long-term partnerships and repeat business.
- Recommended and calculated client specific reserves for at risk outstanding balances.
- Held monthly client reserve review meetings with product leaders and internal stakeholders for multiple lines of business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Evaluated hiring, firing, and promotions requests.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
- Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager, Shared Services & Cash Application
CVS/Aetna (Coventry Health Care WC)
05.2013 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Oversee all client invoicing and collection efforts for 21 individual product lines of business.
- Accomplished multiple tasks within established timeframes.
- Maintained oversight of monthly Sox Control documentation and reporting.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed all aspects of the cash application monthly reconciliation and month end close.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Manager, Cash Application & Client Resolution
Coventry Health Care WC
04.2007 - 05.2013
- Managed the day to day cash receipt application and unidentified cash reconciliation teams.
- Oversee month end close revenue recognition and cash payment entries reconciliation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversee the successful resolution of $20M of unidentified cash receipt credits.
- Coordinated with IT system functionality enhancements to allow automated cash application entries for high record volume payments.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Successfully manages the daily reconciliation of multiple bank accounts and AR systems during migration of multiple companies acquisitions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Education
Certificate - Accounting And Finance
Northeastern University
Boston, MASkills
- Cross-Functional Team Management
- Corporate communications
- Data Analysis
- Analytical Decision Making
- Long-Term Planning
- Employee Talent Development
- Problem Solving
- Operational Efficiency Management
Timeline
Sr. Manager, Billing & Accounts Receivable
Enlyte
03.2021 - 03.2024
Manager, Shared Services & Cash Application
CVS/Aetna (Coventry Health Care WC)
05.2013 - 03.2021
Manager, Cash Application & Client Resolution
Coventry Health Care WC
04.2007 - 05.2013
Certificate - Accounting And Finance
Northeastern University
Similar Profiles
Nicole PrattNicole Pratt
Claims Adjustor 2 at EnlyteClaims Adjustor 2 at Enlyte
Chyna PrestonChyna Preston
Claims Adjuster at EnlyteClaims Adjuster at Enlyte
Lisa SametLisa Samet
Network Operations Specialist at EnlyteNetwork Operations Specialist at Enlyte