RILEY SULLIVAN
Whitman
Summary
Motivated and attentive restaurant professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Known for maintaining speed, accuracy and composure in high-traffic times.
Overview
6
6
years of professional experience
Work History
Food Runner
Southside Tavern
10.2024 - Current
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours
Waitress, Hostess, Expediter, Busser
Gentle Ben's Brewing
10.2022 - 05.2024
- Greeted customers, answered questions and recommended specials to increase profits
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Organized and managed the flow of meal orders during rush hour
- Presented food and beverages to guests at tables
- Maintained communication between kitchen staff and waitstaff to ensure timely delivery of food
- Carried food trays containing 4-5 heavy plates
- Carried drink trays holding up 12 glasses
- Polished completed meals by adding garnishes and removing unwanted marks
- Demonstrated ability to work effectively under pressure while maintaining quality standards
Waitress and Hostess
West End Grill
04.2021 - 06.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Greeted new customers, discussed specials and took drink orders
- Kept server areas clean and stocked to increase efficiency while working tables.
Teacher's Aide
'Lil Munchkins Childcare Center And Preschool
08.2018 - 04.2020
- Supported student learning objectives through personalized and small group assistance
- Applied specialized teaching techniques to reinforce social and communication skills
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Assisted teachers with supervision and care of group of 20 children
- Maintained safety and security by overseeing students in recess environments
- Became CPR certified in order to effectively and appropriately handle possible health emergencies.
Education
Whitman-Hanson High School
Whitman, MAUniversity of Massachusetts
Boston, MASkills
- Communication Skills
- Strong Work Ethic
- Adaptability
- Menu memorization
- Food preparation and safety
- Hospitality service expertise
- Bar terminology
- Upselling techniques
- Dining area maintenance
Timeline
Food Runner
Southside Tavern
10.2024 - Current
Waitress, Hostess, Expediter, Busser
Gentle Ben's Brewing
10.2022 - 05.2024
Waitress and Hostess
West End Grill
04.2021 - 06.2022
Teacher's Aide
'Lil Munchkins Childcare Center And Preschool
08.2018 - 04.2020
Whitman-Hanson High School
University of Massachusetts
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