Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Rileymi Tejeda

Boston

Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.

Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.

Overview

7
7
years of professional experience

Work History

Assistant Property Manager

Pk Management Group
08.2025 - Current
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Secretary

Gerardo’s Foreign Car Service
08.2023 - 02.2025
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Organized and maintained filing systems for important documents.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.

Secretary

Amory Auto Service
06.2021 - 02.2023
  • Sent and distributed mail and parcels.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Scheduled meetings and sent invitations specifying time and location.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Translated client documents between languages.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Researched and quickly resolved customer issues.

Sales Associate

Macys Department Store
10.2020 - 12.2021
  • Customer service - Communicate - Organization
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Worked with fellow sales team members to achieve group targets.

Barista

Starbucks
09.2019 - 02.2020
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Ordered and received supplies to restock beverage items.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Described menu items to customers and suggested products based on stated preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Collected payments and provided accurate change.

Junior Staff Member

ABCD
02.2019 - 08.2019
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Maintained accurate records and documented client data in company databases.
  • Opened, sorted and distributed incoming mail and processed outgoing mail.
  • Responded to customer queries and complaints to promote overall satisfaction.
  • Collaborated with staff teams to achieve work goals and adhere to deadlines.
  • Trained newly hired employees regarding company policies and operations.
  • Answered phone calls and routed correspondence to appropriate staff members.

Junior Staff

GRLZ
03.2018 - 05.2018
  • Gathered and sorted data for inclusion in reports and files.
  • Coordinated support to facilitate general office operations.
  • Received and distributed mail, letters and packages.
  • Served as contact person and source of information to maintain good communication with clients.

Education

High School Diploma -

Boston Day and Evening Academy
06.2022

Skills

  • Strong Organizational Skills
  • Appointment Coordination
  • Complex Problem Solving
  • Strong communication skills
  • Customer Service
  • Bilingual in Spanish and English
  • Employee Communications
  • Cleaning and Sanitizing
  • Administrative support
  • Telephone and email etiquette
  • Property management
  • Staff management

Additional Information

  • SEPTEMBER , 2020 - PRESENT, BOSTON MA ㅡ Awards Honor Roll (2018) , Marathon Completion (2018), Science Fair (2018) , Volleyball Completion (2018)

Languages

Spanish
Full Professional

Timeline

Assistant Property Manager

Pk Management Group
08.2025 - Current

Secretary

Gerardo’s Foreign Car Service
08.2023 - 02.2025

Secretary

Amory Auto Service
06.2021 - 02.2023

Sales Associate

Macys Department Store
10.2020 - 12.2021

Barista

Starbucks
09.2019 - 02.2020

Junior Staff Member

ABCD
02.2019 - 08.2019

Junior Staff

GRLZ
03.2018 - 05.2018

High School Diploma -

Boston Day and Evening Academy

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Rileymi Tejeda