RIM FKAIER
Marrakesh
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Flight Attendant
ETIHAD AIRWAYS
ABU DHABI
02.2020 - 02.2025
- Delivered exceptional customer service in an international environment.
- Collaborated within a multicultural team to ensure high-quality service delivery.
- Resolved passenger requests related to service, security, and crisis management.
- Generated sales on board through effective communication and engagement.
- Demonstrated public speaking skills by providing safety instructions to passengers.
- Adapted to long hours and night shifts while maintaining performance standards.
- Delivering high-end, personalized service to premium passengers in Business Class, while ensuring comfort, safety, and a seamless luxury travel experience.
- Exercised leadership by applying decision-making and organizational skills within the team
- Attended regular training sessions for skills development purposes.
- Lead the team as a senior cabin crew member to deliver high-standard service while emphasizing full compliance with safety procedures and aviation regulations.
Call Center Sales Representative
Jektis travel
Tunis
06.2018 - 09.2018
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Collaborated with new customers to give details about company offerings.
- Processed requets for customers over the phone.
- Handled escalated customer service issues professionally and efficiently.
- Answered incoming calls from customers, providing prompt and accurate information.
Education
SAFETY AND RESCUE CERTIFICATE - AVIATION
I.A.C [INTERNATIONAL AIRLINES CREW]
TUNIS07-2018
High School Diploma -
CARTHAGE PRESIDENCE HIGH SCHOOL
TUNIS06-2017
Skills
- Customer service
- Crisis management
- Multicultural collaboration
- Public speaking
- Customer relationship management
- Team leadership
- First aid
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Timeline
Flight Attendant
ETIHAD AIRWAYS
02.2020 - 02.2025
Call Center Sales Representative
Jektis travel
06.2018 - 09.2018
SAFETY AND RESCUE CERTIFICATE - AVIATION
I.A.C [INTERNATIONAL AIRLINES CREW]
High School Diploma -
CARTHAGE PRESIDENCE HIGH SCHOOL