Ritchy Saint Charles
Foxborough,MA
Summary
Successful Branch Manger in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
Work History
Branch Manager
Quincy Credit Union
02.2023 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Protected company assets with strategic risk management approaches.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Solution Center Manager
PNC Bank
06.2021 - 02.2023
- Increase sales by educating prospects on benefits of products and services in comparison to competitors. Going to businesses to provide financial seminars to their employees while maintaining high level of operational standard.
- Network with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Develops long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
- Understand key performance indicators and usage to drive results through factory-driven processes.
- Leveraging my cybersecurity knowledge in technological focus model allowing me to train and educate others on advance capabilities.
Personal Banker
Cambridge Savings Bank
01.2020 - 06.2021
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Personal Banker
Santander Consumer USA
02.2016 - 12.2018
- Over saw branch for a year and increased branch level by 1 increment through community involvement .
- Promoted all financial products by maintaining excellent service offering knowledge.
- Achieved consistent recognition as top sales performer for two years in a row.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Maximized revenue through improved sales techniques and branch productivity.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Identified and capitalized on community business opportunities with effective networking.
Education
Bachelor of Arts - Cyber Security
Cambridge College
Cambridge, MA09.2025
High School Diploma -
Edward M. Kennedy Academy For Health Careers
Boston, MA05.2014
Skills
- Banking
- Loans
- Financial Product Knowledge
- Relationship building and management
- Client relationship management
- [Haitian Creole] fluency
- Compliance, banking laws and regulations
- Word Document
- Microsoft Excel
- Organization and Time Management
- Leadership
- Staff education and training
- Dependable and Responsible
- Teamwork and Collaboration
Notary Republic
Assist and ensure the integrity of signatures on important paper
Certification
Woman In Business Certified
Minority In Business Certified
Cambridge college Cyber security Training Certified
Timeline
Branch Manager
Quincy Credit Union
02.2023 - Current
Solution Center Manager
PNC Bank
06.2021 - 02.2023
Personal Banker
Cambridge Savings Bank
01.2020 - 06.2021
Personal Banker
Santander Consumer USA
02.2016 - 12.2018
Bachelor of Arts - Cyber Security
Cambridge College
High School Diploma -
Edward M. Kennedy Academy For Health Careers
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