RIYAD DOUANE
Revere
Summary
Dynamic IT Support Specialist with a proven track record at JC Cannistraro, excelling in mobile app deployment and technical troubleshooting. Adept at enhancing technology infrastructure while fostering strong customer relationships. Passionate about mentoring and empowering teams, ensuring operational excellence and seamless onboarding experiences.
Overview
11
11
years of professional experience
Work History
Mentor
Nutrons 125 Robotics
10.2014 - Current
- Mentored high school students in various tasks during build season.
- Supervised machine shop operations, instructing students on safe and efficient machine usage.
- Served as a role model for high school students, promoting leadership and teamwork.
IT Field Support Specialist
JC Cannistraro
06.2021 - 06.2025
- Deployed mobile applications, specifically for iPhone and iPad platforms.
- Built high-performance and stable computers and workstations.
- Onboarded and offboarded employees utilizing Active Directory.
- Resolved employee-submitted tickets and troubleshot technical issues.
- Executed projects to enhance technology infrastructure and streamline workflows.
- Assisted field personnel at job sites with trailer setups and network connections.
- Provided comprehensive technology support to meet operational needs.
Valet Supervisor
VPNE Parking solutions
09.2019 - 05.2021
- Trained multiple employees on daily operations and Marriott policies throughout tenure.
- Maintained perfect safety and service record at VPNE.
- Reported detailed shift reports to track operational performance.
- Ensured strong customer relations to promote repeat business.
Intern
Suffolk university
02.2020 - 08.2020
- Contributed to multiple projects within IT department, enhancing operational effectiveness.
- Developed AP map for new dorms, facilitating efficient campus navigation.
- Created and maintained up-to-date Excel spreadsheet of faculty listings.
- Collaborated with diverse teams to optimize outcomes during project execution.
Education
Bachelor of Science - Computer Information Systems
Suffolk University
Boston, MA01.2021
Skills
- Outlook troubleshooting
- Airwatch management
- Active Directory administration
- Excel proficiency
- Access database management
- Hardware expertise
- Office 365 solutions
- Customer service excellence
- Onboarding facilitation
- Mobile app deployment
- Project management skills
- Technical troubleshooting abilities
- Technology support services
Volunteer Experience
Mentor, Nutrons 125 Robotics, 10/2014, Present, Mentored high school students in numerous tasks throughout build season., Was in charge of machine shop and teaching students how to use the machines safely and efficiently., Acted as a role model for high school students.
Languages
- English, Native or Bilingual Proficiency
- Arabic, Native or Bilingual Proficiency
Languages
English
Native/ Bilingual
Arabic
Professional
References
References available upon request.
Timeline
IT Field Support Specialist
JC Cannistraro
06.2021 - 06.2025
Intern
Suffolk university
02.2020 - 08.2020
Valet Supervisor
VPNE Parking solutions
09.2019 - 05.2021
Mentor
Nutrons 125 Robotics
10.2014 - Current
Bachelor of Science - Computer Information Systems
Suffolk University
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