Robert Carvalho
Medford
Summary
22 years of experience in transportation management, currently serving as Green Line Light Rail Superintendent. Proven ability to enhance operational efficiency and ensure safety compliance in Light Rail Operations. Strong leadership skills foster positive relationships with team members, promoting a collaborative work environment. Results-oriented approach consistently minimizes disruptions and improves customer service outcomes.
Overview
22
22
years of professional experience
Work History
Night Superintendent
Massachusetts Bay Transportation Authority
Boston
09.2003 - Current
Supervised daily Light Rail Operations for Green Line, ensuring adherence to schedules and minimal delays.
Monitored employee performance to enforce compliance with Authority rules and procedures.
Conducted safety observations and performed troubleshooting on equipment, executing minor repairs as necessary.
Implemented proactive headway modifications to enhance service efficiency and minimize disruptions.
Responded promptly to emergencies, customer complaints, and inquiries.
Reported dangerous hazards to prevent service interruptions.
Education
Did Not Finish - Business
University of Massachusetts, Boston
Boston, Massachusetts, MA11-1988
Cambridge Rindge & Latin High
Cambridge, MA06-1985
Skills
- Supervisory experience
- Safety awareness
- Incident reporting
- Customer service
- Staff training
- Attention to detail
- Motivated
- Team leadership
- Effective communication
Languages
Portuguese
Native/ Bilingual
Timeline
Night Superintendent
Massachusetts Bay Transportation Authority
09.2003 - Current
Did Not Finish - Business
University of Massachusetts, Boston
Cambridge Rindge & Latin High