ROBEL GASFHA
Revere,MA
Summary
Hard-working, team-oriented individual seeking a position that will allow me to contribute strong people skills towards accomplishing the goals of an organization and bring success and productivity to the business. Results-driven management professional with a strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs. Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Overview
11
11
years of professional experience
Work History
Area Manager
Hertz Corp
01.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Effectively managed the highest-performing site in New England, achieving over 24 million dollars in revenue.
- Proficient in overseeing risk and safeguarding assets while managing a fleet of over 1699 vehicles.
- Executed the expansion of the Uber/Lyft collaboration in the Boston area and its surroundings.
- Facilitated the expansion of the Bodyshop, dealership, and Insurance Partnership in the Boston area and its surroundings.
- Secured a 20% year-over-year increase in revenue through the exploration of new business avenues and enhancing the reach of supplementary products.
- Facilitated cross-training initiatives and fostered the development of both new and existing team members to enhance efficiencies and cultivate a more collaborative workplace, promoting career advancement within the organization.
- Commence and maintain internal communications across multiple departments to assess customer satisfaction, body damage collection, and overall business management.
District Manager
Hertz Corp
09.2020 - 12.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Branch Manager II
Hertz Corp
08.2015 - 09.2020
- Increased revenue by 62.2 % YOY (revenue growth from 2.2 million to 3.1 million
- Increase profit by 42.8 % with profit of margin 40.2
- % average 200 cars on rent
- Played a major role in damage collation in territory 98.2 % Damage Collection YOY
- Handled all payroll activities for 5 employees and ensured posting of checks before end of month
- Customer service score increased by 10 point YOY (average score 80.2 with 425 surveys) Location consistently met Customer Service Net Promoter Score goal monthly
- Played a major role in managing and running on of the most profitable branches in the territory
- Developed and trained employees resulting in 2 employees to Branch managers, and 4 people to assistant managers
- Acquiring new business, increased ancillary sales, achieve Sales revenue through coaching, mentoring, motivating a staff
- Continuously improve On Rent Growth by acquiring new business through continuous Inside and outside sale calls, exclusive local and corporate contacts through business to business sale and relationship-build with referral source including auto insurance company/ agents, dealerships, auto body shop, hotels and corporate clients
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Assistant Branch Manager
Hertz Corp
05.2014 - 08.2015
- Resolve and respond to customer services issues
- Driving sales and meeting sales and performance goals
- Work with employees in the daily operations including training, maintaining vehicles and equipment as well as performance management in sales, and customer service
- Growing sales utilizing business-to-business sales tactics
- Provided variety of services to customers - Answered phones, sale calls
- Responsible for renting cars to a wide variety of business segments
- Providing great customer service while selling protection products was the main focus and assisting in outside marketing
- Maintained great relationships with all existing accounts
- Completed all required daily documentation and reports
- Maintained personal rapport and win-win relationships with vendors, team members, and customers
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
Branch Manager Trainee
Hertz Corp
09.2013 - 05.2014
- Learned how to proper sell products to renters
- Achieves individual sales goals and customer service goals while developing my management skills to qualify for promotion
- Helped with managing the daily duties of running a branch
- Handled billing issues and processed payments
- Maintained personal rapport and win-win relationships with vendors, team members, and customers
- Delivered exceptional customer experiences by addressing inquiries promptly, resolving issues efficiently, and providing personalized solutions.
- Streamlined workflow to enhance efficiency in daily operations while maintaining high-quality service standards.
Education
Bachelor's Degree - Business Administration
HESSER COLLEGE
Manchester, NH12.2012
Associate Degree - Business Management
HESSER COLLEGE
Manchester, NH03.2011
Skills
- Strong communication skills
- Ability to adapt to difficult situations
- Problem solving
- Foreign language proficiency
- Organizational skills
- Working knowledge of Visual Basic
- Verbal communication
- Staff management
- Operations management
- Goals and performance
- Staff training
- Staff training and development
- Business development
- Revenue generation
- Financial oversight
- Sales management
- Profitability optimization
- Business administration
- Productivity improvements
- Staff supervision
- Leadership skills
- Customer service
- Profit maximization
- Vendor management
- Customer relationship management
- Sales expertise
- Territory management
Cover Letter
Dear Hiring Manager, I am excited and prepared to apply for this District Manager position. During my nine-year career at Hertz, I have grown from manager trainee to assistant branch manager, branch manager, and finally to my current role as district manager. I am both grateful for the opportunities I have had and proud of the impact I have made. Throughout the years, I have consistently headed a leading branch in revenue, growth, margins, damage collection, on rent, and employee development (game changer). We brought in over three million dollars this year with over 40% margins. I am most proud of my style of management, in which I lead by example and develop employees. I have guided seven manager trainees to move to the next step at Hertz, including two to branch manager positions, four to manager associate II, and one to account representative. Employee development at Hertz is vital to retaining a dedicated and knowledgeable workforce. Another area I am strong in is growing my branches significantly. I am highly driven by the goal of improving revenue substantially, which I have documented success in year over year. Additionally, I strive for positive relationships with accounts in which I am dependable, communicative, straightforward, and build genuine relationships. Thank you for considering me for this position.
Timeline
Area Manager
Hertz Corp
01.2024 - Current
District Manager
Hertz Corp
09.2020 - 12.2023
Branch Manager II
Hertz Corp
08.2015 - 09.2020
Assistant Branch Manager
Hertz Corp
05.2014 - 08.2015
Branch Manager Trainee
Hertz Corp
09.2013 - 05.2014
Bachelor's Degree - Business Administration
HESSER COLLEGE
Associate Degree - Business Management
HESSER COLLEGE
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