Robert Bono
Rockland
Summary
Dedicated hospitality professional with extensive experience in delivering outstanding customer service. Demonstrates strong teamwork and adaptability in fast-paced environments. Excels at managing multiple priorities, addressing customer inquiries, and maintaining organized workspaces. Committed to fostering positive experiences and enhancing operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Uncle Charlies Finer Diner
Weymouth, MA
02.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Flooring Installer
Jeffs Carpets and Flooring
Rockland, MA
08.2023 - 09.2025
- Removal of old flooring
- Installed carpet in residential and commercial spaces
- Installed laminate flooring using glue and floating techniques
- Vinyl flooring (glued/floating)
- Installed tile flooring in kitchens and bathrooms
- Hardwood flooring
- Installed linoleum flooring in high-traffic areas
- Old carpet pad
- Replacement/removal of old tack strip
- Flooring transitions
- Prepping of subfloor/cocreate
- Assisted in leveling floors using floor patch for optimal installation surface
- Proper and thorough cleaning of room before prep even starts
- Identified appropriate subfloor materials for different flooring types to ensure proper installation
- Performed various flooring installations for residential and commercial clients
- Pad installation and cleanup of excess
- Tack Strip installation of all types, when and where to double stick
- Basic knowledge of laying out carpet making sure everything is in the right direction
- Basic knowledge of starting a floating/glue down floor, making sure everything is straight
- Troweling glue for any glue down flooring
- Executed installation of floating and glue-down flooring with attention to detail and quality
- Executed precise wood cutting for flooring installation, capable of measuring and cutting said flooring to size
- Adequate ability to install and fit floor transitions
- Understood techniques for effectively seaming carpet sections
Delivery Driver/Manager/Pizza Maker
Domino's
Rockland, MA
10.2022 - 08.2025
- Delivered pizzas to customers in a timely and efficient manner, ensuring customer satisfaction
- Recorded deliveries and collected payments, contributing to efficient transaction process
- Ensured that all delivered items were in good condition and met quality standards before handing them over to customers
- Balanced cash transactions accurately at end of each shift, ensuring financial accountability
- Managed cash transactions with accuracy, balancing cash at the end of each shift
- Navigated through various routes using GPS systems to optimize delivery time
- Handled multiple orders simultaneously, prioritizing deliveries based on distance and order time
- Managed several delivery orders simultaneously, prioritizing based on distance and time. simultaneously, prioritizing deliveries based on distance and order time
- Coordinated with kitchen staff to prepare orders accurately and on time for delivery
- Followed all traffic laws and safety regulations while driving to ensure the safety of self and others on the road
- Resolved customer complaints or conflicts professionally, aiming for swift resolution and customer satisfaction
- Developed strong knowledge of local roads, neighborhoods, landmarks, and traffic patterns to navigate efficiently without relying solely on GPS directions
- Assisted in other areas of the restaurant when not making deliveries such as taking phone orders or preparing food
- Oversaw inventory of pizza boxes, condiments, and napkins, ensuring sufficient supplies for operations. of pizza boxes, condiments, napkins etc. ensuring adequate supplies were available at all times
- Maintained a clean appearance by wearing proper uniform attire including hat/hairnet while delivering pizzas
- Efficiently organized delivery orders to maximize time and minimize fuel consumption
- Provided friendly and professional service, creating a positive experience for customers during each interaction
- Demonstrated strong problem-solving skills by finding alternative routes in case of road closures or heavy traffic
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Line Cook, Prep Cook, Lead Cook and Dishwasher
Rockland Golf Course
Rockland, MA
04.2017 - 10.2021
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Trained new line cooks on cooking techniques, recipe execution, and safety procedures, enhancing overall kitchen competency
- Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
- Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
- Followed all food safety regulations including temperature monitoring and labeling of prepared foods
- Maintained a clean and organized work station, following sanitation guidelines at all times
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations
- Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
- Oversaw food inventory management, ensuring proper storage and rotation of ingredients to minimize waste and maintain quality
- Placed weekly inventory orders to maintain stock levels and ensure availability of ingredients.
- Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
- Maintained inventory levels, ensuring all necessary ingredients were stocked while minimizing waste
- Developed daily specials with management that showcased creativity and utilized local produce, driving customer interest
- Ability to shift focus from one task to another
Education
High school diploma -
Rockland Senior High School
Rockland, MA06-2020
Skills
- Food preparation
- Menu knowledge
- Sanitation
- Cash handling
- Exceptional customer service
- Multitasking
- Task prioritization
- Adaptable and flexible
- Attention to detail
- Communication skills
- Leadership
- Item promotion
- Professional demeanor
- Strong work ethic
- Cool under pressure
- Multitasking Abilities
Certification
- Driver's License
- May 2025 to April 2030
- ServSafe Allergens Certification
- October 2025 to October 2028
- Ability to prevent cross-contamination and avoid any form of allergenic ingredients from interacting with products or equipment they should steer away from
- CPR Certification
- October 2025 to October 2027
- Ability to perform CPR
- Basic knowledge of the steps to take when a problem does arise.
Timeline
Server
Uncle Charlies Finer Diner
02.2026 - Current
Flooring Installer
Jeffs Carpets and Flooring
08.2023 - 09.2025
Delivery Driver/Manager/Pizza Maker
Domino's
10.2022 - 08.2025
Line Cook, Prep Cook, Lead Cook and Dishwasher
Rockland Golf Course
04.2017 - 10.2021
High school diploma -
Rockland Senior High School