Robert Keaney
Rutland
Summary
Innovative Senior Sales Consultant with keen focus on business opportunities and building long lasting client relationships. Known for strong performance and continuous dedication.
A high-performing individual, knowledgeable, energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Began as the New Hampshire branch manager in a $350,000.00 sales territory that grew to $4,200,00.00 in 10 years. Promoted to senior sales consultant in 2014. Assigned to support regional sales associates and grow a $15 million territory.
Overview
42
42
years of professional experience
Work History
Senior Sales Consultants
MSC Industrial Supply
09.1999 - 02.2024
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for increased customer loyalty and repeat business.
- Mentored junior sales consultants, providing guidance and support for career growth.
- Boosted sales through effective management of multiple customer accounts and promotion of latest products and industry advancements
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Evaluated clients' needs and created plan of action to provide solutions.
- Managed key accounts to ensure client satisfaction and maximize revenue opportunities.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
Inside Sales Manager
Kenneth Crosby Industrial Supply/division Of DXP
08.1987 - 09.1999
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Managed 12-15 sales associates by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department. One of my responsibilities was to perform ISO9002 audits as well as create and control all flow charts related to these processes.
Product Specialist-sales
H.K. Porter-Cooper Tools
02.1982 - 08.1987
- Assisted with demonstrations for industrial metal cutting tools to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Skills
- Sales consultation
- Interpersonal and written communication
- Product and service knowledge
- Sales proposal creation
- Negotiation expertise
- New Business Development
- Strategic account development
- Customer Service
- Meeting Sales Goals
- Teamwork and Collaboration
- Inventory and Stocking
- Client Relationship Management
- Customer care
Timeline
Senior Sales Consultants
MSC Industrial Supply
09.1999 - 02.2024
Inside Sales Manager
Kenneth Crosby Industrial Supply/division Of DXP
08.1987 - 09.1999
Product Specialist-sales
H.K. Porter-Cooper Tools
02.1982 - 08.1987
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