Robert Wilkinson
North Reading
Summary
Extensive expertise in Plumbing, Electrical, Carpentry, and Equipment Maintenance, demonstrating proficiency across multiple trades. Certified MCSE and A+ with strong computer skills in both hardware and software. Proven ability to troubleshoot and resolve technical issues efficiently, contributing to operational success.
Overview
47
47
years of professional experience
Work History
Facilities Manager
KOA Chocorua Camping Village
South Tamworth
05.2022 - 10.2025
- Managed daily operations of facilities, ensuring optimal guest experiences.
- Coordinated maintenance schedules for campsites and common areas to enhance usability.
- Supervised staff in cleaning and upkeep of facilities and grounds for safety and cleanliness.
- Conducted regular inspections to identify safety hazards and maintenance needs promptly.
- Implemented waste management practices, promoting environmental sustainability within operations.
- Developed training programs for staff on safety procedures and customer service excellence.
- Planned layout improvements to increase campsite functionality and accessibility for guests.
- Scheduled preventative maintenance visits for specialized services, minimizing service interruptions.
Vice President of Operations
Insultab Inc
Woburn
11.1978 - 2022
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented company-wide policies to align with organizational goals.
- Collaborated with executive teams to drive business growth and market expansion strategies.
- Oversaw budget planning and resource allocation for various projects and departments.
- Facilitated cross-functional meetings to promote collaboration and innovation within teams.
- Developed and executed strategic plans to support the vision of the organization.
- Identified problems and implemented solutions to better streamline operations.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Negotiated contracts with vendors for services, products and supplies.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Directed business development initiatives, including acquisitions and joint venture agreements.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Ensured compliance with federal, state, and local laws related to employment practices.
- Ensured compliance with applicable laws and regulations related to operations activities.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Developed and implemented strategic business plans to drive growth and profitability.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Facilitated team meetings and workshops to align on goals and strategies.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Hired, trained, and mentored staff members to maximize productivity.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Executed on-time, under-budget project management to adhere to project road map.
- Signed and approved budgets for new funding and program initiatives.
- Managed business operations to ensure smooth daily functions.
- Oversaw financial management, including budgeting and expense tracking.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Updated website content regularly according to current trends within target markets.
Education
HVAC/ Electronics
Wentworth Institute of Technology
Boston, Massachusetts, MA06-1979
Skills
- Budgeting and planning
- Maintenance coordination
- Sustainability practices
- Vendor negotiation
- Facility management
- Maintenance scheduling
- Operational efficiency
- Quality assurance
- Customer relationship management
- Team leadership
- Budget planning
- Safety compliance
- Environmental sustainability
- Problem solving
- Effective communication
- Staff training
- Schedule coordination
- Inventory procurement
- Building maintenance
- Emergency preparedness
- Budgeting and financial management
- Team direction
- Teamwork and collaboration
- Conflict resolution
- Electrical systems
- Health and safety
- Problem-solving
- Teamwork
- Maintenance and repair
- Grounds maintenance
- Decision-making
- Staff supervision
- Capital improvement
- Organizational skills
- Attention to detail
- Resource allocation
- Inventory control
- Time management abilities
- Team coordination
- Equipment operation
- Continuous improvement
- Budget management
Timeline
Facilities Manager
KOA Chocorua Camping Village
05.2022 - 10.2025
Vice President of Operations
Insultab Inc
11.1978 - 2022
HVAC/ Electronics
Wentworth Institute of Technology