Roberta Roy

United States Treasury

Andover

08.2006 - Current

Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Provided exceptional customer service to ensure customer satisfaction.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Mentored junior team members and managed employee relationships.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided top quality control and eliminated downtime to maximize revenue.
Maintained a high level of professionalism when dealing with difficult customers.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assisted with customer requests and answered questions to improve satisfaction.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Utilized various software and tools to streamline processes and optimize performance.

Summary