Roberta Mauro
Peabody,MA
Summary
Dynamic operations manager with a proven track record at Boston Prime Cars, excelling in strategic planning and customer service. Achieved significant budget management success while enhancing customer satisfaction. Skilled in workflow optimization and employee training, fostering a high-performance culture that drives operational excellence and compliance with industry standards.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Self-employed - Boston Prime Cars Inc
03.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Managed cross-functional teams for successful project completion and timely delivery.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Manager of Operations
Self Employed - Boston Prime Cars DBA All Motors
06.2015 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
Brighton High School
Brighton, MA01-2011
Communications
Bunker Hill Community College
Charlestown, MAInformation And Communication Technology
University of Massachusetts, Boston
Boston, MASkills
- Decision-making
- Quality assurance
- Strategic planning
- Goal setting
- Problem-solving
- Analytical thinking
- Employee training
- Task delegation
- Documentation and reporting
- Project management
- Performance monitoring
- Workflow optimization
- Policy implementation
- Staff management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Manager of Operations
Self-employed - Boston Prime Cars Inc
03.2024 - Current
Manager of Operations
Self Employed - Boston Prime Cars DBA All Motors
06.2015 - Current
High School Diploma -
Brighton High School
Communications
Bunker Hill Community College
Information And Communication Technology
University of Massachusetts, Boston
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