Robert K Trout Sr.
New Braintree
Summary
Results-oriented Technology Professional experienced in technical support and project management. Delivered high-impact solutions by leveraging analytical thinking and creativity to solve complex problems. Focused on fostering strong relationships with clients and team members while supporting continuous learning and innovation.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
US Customer Solutions
NETZSCH PUMPS AND SYSTEMS
Exton
10.2019 - Current
- Resolved customer issues with knowledgeable service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional teams to meet goals and address product and service challenges.
- Utilized advanced technical skills and expertise to troubleshoot complex problems
- Provided training to customers on proper usage of installed equipment.
- Serve as the primary point of contact for a 24-hour emergency response line..
- Analyzed site conditions and provided technical solutions for engineering challenges.
- Conducted quarterly service and product training seminars
Automotive Technician/ shop forman
Gables Auto Repair
Honey Brook
04.2015 - 10.2019
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Supervised daily shop operations and workflow management.
- Coordinated scheduling for service appointments and repairs.
- Communicated effectively with customers about service needs and recommendations..
- Attended technical training courses when available to increase knowledge base.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Ordered parts for repair jobs from suppliers or vendors.
Automotive Technician
Harlan Motors Inc.
Parkesburg
04.2010 - 04.2015
- Diagnosed vehicle issues utilizing advanced diagnostic tools to identify root causes efficiently.
- Repaired electrical systems to restore functionality of critical components and accessories.
- Developed in-depth understanding of automotive systems and components.
- Attended technical training courses when available to increase knowledge base.
Education
High School Diploma
Coatesville, PAMachining/Welding
Center For Arts And Technology
Coatesville, PA 09.1992 - 06.1994
Skills
- Customer service
- Customer relationship management
- Technical troubleshooting
- Quality assurance
- Analytical
- Decision-making
- Effective communication
- Organization and time management
- Attention to detail
- Creative solutions
- Employee training
- Microsoft suite of products
- Concur expense
Timeline
US Customer Solutions
NETZSCH PUMPS AND SYSTEMS
10.2019 - Current
Automotive Technician/ shop forman
Gables Auto Repair
04.2015 - 10.2019
Automotive Technician
Harlan Motors Inc.
04.2010 - 04.2015
Machining/Welding
Center For Arts And Technology
09.1992 - 06.1994
High School Diploma