Roberto Felix
Lynn
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Homeless Case Manager
Eliot
03.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Case Manager
Heading Home Inc
09.2021 - 12.2023
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Family Case Manager
Centerboard Inn
12.2013 - 02.2021
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
- Provided crisis intervention and support during emergencies, prioritizing client safety and well-being above all else.
Education
Associate of Arts - Human Services
M.I.T
Cambridge, MA06-1992
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Community resources
- Critical thinking
- Documentation proficiency
- Data entry and analysis
Accomplishments
- Achieved by completing the task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved professional through effectively helping with task.
- Documented and resolved issues which led to great outcomes.
Certification
- Certified homelessness prevention 2022-2024
Languages
Spanish
Full Professional
Timeline
Homeless Case Manager
Eliot
03.2023 - Current
Case Manager
Heading Home Inc
09.2021 - 12.2023
Family Case Manager
Centerboard Inn
12.2013 - 02.2021
Associate of Arts - Human Services
M.I.T
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