ROBERTO FRENEL
Hyde Park
Summary
Dynamic accounting and billing professional with a solid track record in streamlining billing processes and resolving insurance claims. Proficient in multiple financial systems, including QuickBooks and Epic, with a focus on enhancing revenue flow and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Security Officer
1st Armor
Dorchester
03.2025 - Current
- Conducted routine patrols to proactively identify and mitigate potential security issues.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored access points to enhance security and ensure safety of premises.
- Documented daily activities, incidents, and security breaches to maintain comprehensive security reports.
COLLECTIONS and BILLING
COMMONWEALTH NEPHROLOGY ASSOCIATES
Randolph
10.2025 - 03.2026
- Managed monthly billing for dialysis patients, achieving consistent on-time payment processing.
- Coordinated with insurance providers and patients to secure payment collection aligned with coverage status.
- Registered and enrolled new patients into the EPIC system using credentials from various healthcare facilities.
- Reviewed aging reports to maintain compliance with timely filing deadlines, minimizing potential delays.
ACCOUNTS PAYABLE
ROBERT HALF STAFFING
Boston
10.2024 - 01.2025
- Processed and entered invoices from multiple vendors into Blackbaud software, ensuring accurate financial records.
- Printed checks for services, facilitating timely payments for invoices and reimbursements.
- Confirmed timely payment schedules by communicating with vendors, maintaining positive supplier relationships.
CLAIMS COORDINATOR
MEDIX
Newton
12.2023 - 03.2024
- Resolved denied claims by coordinating with providers and insurance groups to achieve successful outcomes.
- Managed worker's comp and botox claims, ensuring accurate processing and timely resolution.
- Utilized Epic to look up patient information regarding insurance and visits.
- Tracked reports using Microsoft Word and Excel to maintain organized documentation and data integrity.
SALES CONSULTANT
CARMAX
Norwood
01.2022 - 12.2023
- Software used is Salesforce to document customer information
- Managed daily interactions with 20-30 customers to address their needs
- Handled sensitive personal information, including SSN and credit scores, ensuring confidentiality
- Processed finance applications, facilitating customer requests and approvals
ACCOUNTS PAYABLE SPECIALIST
BOND BROTHERS INC.
Somerville
08.2021 - 10.2021
- Processed 80-85 invoices per day through a software system named COINS.
- Close contact with vendors for any changes, i.e., address changes and payments were current.
- Performed reports through excel
- Also responsible for sending out checks to different vendors every Thursday.
STAFF ACCOUNTANT
COMMUNITY SERVINGS INC.
Jamaica Plain
01.2021 - 05.2021
- Performed payroll duties through ADP biweekly.
- Completed tasks such as bank reconciliations, book financial services through a program called SAGE.
- Monthly and biweekly billing through members insurances (BCBSMA, CCA, Steward etc.)
- Provided the CFO with reports during month.
- Balanced out the general ledger and journal each week.
STAFF ACCOUNTANT
FORTCOM HEALTH SERVICES
Quincy
11.2019 - 12.2020
- Provided accounts receivable, claims reconciliation, clerical and other accounting duties.
- Performed member insurance eligibility.
- Reviewed clinical department emails to ensure correct billing codes were utilized.
- Submitted insurance claims as well as posting insurance remittance payments into QuickBooks.
- Request Prior Authorization for insurance groups such as Mass Health, Tufts, BMC and United Health Care.
MEDICARE ADVANTAGE CUSTOMER SERVICE
HARVARD PILGRIM HEALTHCARE
Quincy
09.2018 - 11.2019
- Subject matter expert on benefits and eligibility including Medicare and potential member inquiries.
- Extensive complain resolution, and documented customer feedback and experience.
- Analyzed different trends in claims, both medical and pharmaceutical, payments and demographics.
CONTRACT BILLING AND CLAIMS REPRESENTATIVE
OXFORD IMMUNOTEC
Norwood
07.2017 - 10.2017
- Appealed claims in legacy system and posted cash payments and write offs.
- Supported month end reporting.
- Sent out balance notices/invoices and outreached to insurance companies.
BILLING SPECIALIST II/PATIENT ACCOUNTING
DANA-FARBER CANCER INSTITUTE
Brookline
06.2012 - 06.2017
- Responsible for following up and resolving issues with insurance claims for patients.
- Interacted daily via phone and email with insurance providers.
- Reviewed patient accounts to ensure proper billing codes were utilized.
- Analyzed trends with medical claims and prescription plans, and drafted reports with an analysis on process improvements.
- Developed a system to streamline month end closing.
Education
BACHELOR OF SCIENCE - ACCOUNTING
BENTLEY UNIVERSITY
Waltham, MA12-2012
Skills
- QuickBooks
- Accounts Payable and Receivable
- Great customer service skills
- ADP Payroll
- Incident documentation
- Payment processing
- Claims processing
Timeline
COLLECTIONS and BILLING
COMMONWEALTH NEPHROLOGY ASSOCIATES
10.2025 - 03.2026
Security Officer
1st Armor
03.2025 - Current
ACCOUNTS PAYABLE
ROBERT HALF STAFFING
10.2024 - 01.2025
CLAIMS COORDINATOR
MEDIX
12.2023 - 03.2024
SALES CONSULTANT
CARMAX
01.2022 - 12.2023
ACCOUNTS PAYABLE SPECIALIST
BOND BROTHERS INC.
08.2021 - 10.2021
STAFF ACCOUNTANT
COMMUNITY SERVINGS INC.
01.2021 - 05.2021
STAFF ACCOUNTANT
FORTCOM HEALTH SERVICES
11.2019 - 12.2020
MEDICARE ADVANTAGE CUSTOMER SERVICE
HARVARD PILGRIM HEALTHCARE
09.2018 - 11.2019
CONTRACT BILLING AND CLAIMS REPRESENTATIVE
OXFORD IMMUNOTEC
07.2017 - 10.2017
BILLING SPECIALIST II/PATIENT ACCOUNTING
DANA-FARBER CANCER INSTITUTE
06.2012 - 06.2017
BACHELOR OF SCIENCE - ACCOUNTING
BENTLEY UNIVERSITY