ROCHELLE PAQUETTE
Taunton
Summary
Dynamic LADC II with proven expertise at Edwina Martin House in conducting comprehensive assessments and developing tailored care plans. Skilled in crisis management and client advocacy, utilizing evidence-based therapies to enhance client outcomes. Committed to cultural competency and continuous professional development, ensuring effective support for diverse populations.
Overview
26
26
years of professional experience
Work History
LADC II, Intake Counselor
Edwina Martin House
01.2020 - Current
- Conducted comprehensive intake assessments to evaluate clients' mental health needs and develop treatment plans.
- Conducted intake assessments for new clients, gathering essential information for tailored care plans.
- Facilitated orientation sessions to outline available services and resources.
- Collaborated with multidisciplinary teams to create individualized care plans.
- Offered crisis intervention support and emotional guidance to distressed clients.
- Provided education to clients on community resources and support services to enhance their access to care.
- Provided group therapy, family therapy, and community-based services for comprehensive support.
- Advocated for client needs in team meetings and service planning to ensure comprehensive care.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Adjusted clients' medications based on compliance and side effects.
- Demonstrated cultural sensitivity when working with diverse populations from various backgrounds.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Participated in continuous professional development to stay current with counseling techniques and theories.
- Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
Restaurant Manager, Trainer, Server
01.2000 - 12.2019
- Managed daily restaurant operations and staff scheduling for efficient service.
- Trained and supervised team members to enhance customer experiences and service quality.
- Developed and implemented operational procedures to enhance workflow efficiency.
- Monitored compliance with health and safety regulations in all restaurant areas.
- Coordinated staff meetings to communicate goals and address operational challenges.
- Collaborated with kitchen staff to optimize menu offerings based on trends.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Coached team members on food safety, sanitation, customer service, menu education, and up-selling techniques to improve revenue generation.
- Controlled food, beverage, and labor costs to optimize overall profitability.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Education
Master of Science - Mental Health Counseling
Cambridge College
Boston, MA12-2026
BA - Human Services
University Massachusetts, Boston
01-2023
BA - Communications
University Massachusetts Amherst
Amherst, MA01-1997
Skills
- Intake assessment
- Crisis intervention methods
- Trauma-informed care
- Treatment planning
- Relapse prevention
- Behavioral interventions
- Group counseling techniques
- Client advocacy and support
- Documentation expertise
- Computer proficiency and documentation
- Cultural competency skills
- Psychiatric experience
Timeline
LADC II, Intake Counselor
Edwina Martin House
01.2020 - Current
Restaurant Manager, Trainer, Server
01.2000 - 12.2019
Master of Science - Mental Health Counseling
Cambridge College
BA - Human Services
University Massachusetts, Boston
BA - Communications
University Massachusetts Amherst