Rocio Dominguez - Castaneda
Roxbury Crossing
Summary
Dedicated professional with expertise in patient communication and problem resolution. Proven track record of enhancing customer satisfaction through efficient needs assessment and response. Strong ability to foster positive relationships and resolve issues effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Booth Tickets - Work Study
Cardinal Campus Life (MCPHS)
Boston
09.2025 - Current
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Enhanced customer satisfaction by providing knowledgeable and friendly problem resolution.
- Identified customer needs during interactions to improve service delivery.
Associate Clinical Specialist
Exo Advantage, LLC
Boston
05.2024 - Current
- Executed daily duties with precision to ensure seamless operations.
- Collaborated with diverse coworkers to achieve product-related goals and resolve service issues.
- Ensured cleanliness and organization of work area to promote a safe and efficient environment.
Ice Cream Server
Dip In the Bay
Williams Bay
05.2025 - 08.2025
- Served a variety of ice cream flavors to customers daily.
- Maintained cleanliness and organization of the serving area.
- Operated cash register and processed customer transactions efficiently.
- Handled customer inquiries and resolved issues promptly.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
Server
The Bottle Shop- wine
Lake Geneva
05.2024 - 08.2024
- Welcomed customers and delivered exceptional service to enhance their shopping experience in a busy wine shop.
- Assisted customers in selecting wines based on preferences and meal pairings.
- Took customer orders accurately and promptly to ensure a smooth dining experience.
- Demonstrated enthusiasm and knowledge of menu and products to assist customers in making informed choices.
Library Assistant
Aram Public Library
Delavan
09.2023 - 08.2024
- Guided patrons in locating materials and utilizing library resources for enhanced user experience.
- Organized and shelved books, periodicals, and multimedia items to maintain an accessible and efficient collection.
- Handled patron inquiries via email, phone, and in-person interactions to ensure timely and accurate assistance.
Barista
Boxed and Burlap
Delavan
05.2022 - 08.2024
- Crafted high-quality coffee beverages, ensuring customer satisfaction and adherence to beverage standards.
- Managed point-of-sale systems for efficient order processing and payment collection.
- Guided new baristas in beverage preparation and customer service, enhancing team readiness and customer experience.
Tutor- CCLC
Turtle Creek Elementary
Delavan
11.2021 - 05.2024
- Facilitated small group sessions to enhance collaborative learning and engagement.
- Guided students in reviewing prior lessons to connect concepts with new material.
- Collaborated with students to strengthen math and essay writing skills.
Hostess/Busser/Cafe Lead
Abbey Spring Clubhouse Grille
Fontana
05.2021 - 12.2022
- Greeted and seated guests, ensuring a welcoming experience.
- Developed strong relationships with regular patrons for enhanced service experience.
- Engaged in friendly conversation with guests to create an enjoyable atmosphere.
CDN Landscaping- Member
CDN
Delavan
06.2019 - 08.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
Education
Bachelor of Science - Diagnostic Medical Sonography
Massachusetts College of Pharmacy And Health Sciences
Boston, MA05-2027
High School Diploma -
Delavan Darien High School
Delavan, WI05-2024
Skills
- Customer service
- Patient communication
- Clinical teamwork
- Problem resolution strategies
- Time management
- Data organization
- Equipment maintenance
- First Aid/CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Limited
Certification
BLS Provider
Accomplishments
Service Club of Delavan Darien Student of the Month
Affiliations
Summer Select Intern- Open Arms Free Clinic
Timeline
Booth Tickets - Work Study
Cardinal Campus Life (MCPHS)
09.2025 - Current
Ice Cream Server
Dip In the Bay
05.2025 - 08.2025
Associate Clinical Specialist
Exo Advantage, LLC
05.2024 - Current
Server
The Bottle Shop- wine
05.2024 - 08.2024
Library Assistant
Aram Public Library
09.2023 - 08.2024
Barista
Boxed and Burlap
05.2022 - 08.2024
Tutor- CCLC
Turtle Creek Elementary
11.2021 - 05.2024
Hostess/Busser/Cafe Lead
Abbey Spring Clubhouse Grille
05.2021 - 12.2022
CDN Landscaping- Member
CDN
06.2019 - 08.2020
Bachelor of Science - Diagnostic Medical Sonography
Massachusetts College of Pharmacy And Health Sciences
High School Diploma -
Delavan Darien High School