Rodrigo Baptista
Fall River
Summary
Adaptable and multilingual professional experienced in the hospitality sector. Known for strong customer engagement and collaboration with team members to optimize dining experiences. Ready to contribute to enhancing service quality and maintaining high standards.
Detail-oriented footwear specialist with expertise in customer service and inventory management. Focused on creating positive shopping experiences through personalized recommendations and effective store organization.
Motivated Waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Barca Restaurant
Fall River, MA
09.2025 - Current
- Provided excellent customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Managed multiple tables efficiently during peak hours, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Footwear Specialist
Dick's Sporting Goods, Inc
North Dartmouth, MA
08.2022 - Current
- Assisted customers in selecting footwear based on individual needs and preferences.
- Maintained product displays to enhance visual appeal and promote sales.
- Conducted inventory management to ensure accurate stock levels and availability.
- Provided training to new associates on footwear features and customer service standards.
- Assisted in inventory management, ensuring the availability of popular items and minimizing stock discrepancies.
- Collaborated with team members to optimize store layout for improved customer flow.
- Analyzed footwear trends to inform restocking decisions and promotions.
- Increased customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Participated in company-sponsored events such as promotional sales or launches, maximizing brand exposure and fostering community relationships.
- Monitored store cleanliness and safety standards regularly, ensuring a welcoming environment for customers and a hazard-free workplace for employees.
- Measured customers' feet using Brannock device to determine proper shoe size.
Education
High School Diploma -
West Warwick Senior High School
Warwick, RI06-2023
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- 3 languages main, (Portuguese),(English and Spanish)
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Supervised team of 14 staff members.
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Born and raised in Portugal Island of Saint Michael with a green card looking to take US Citizenship
Until i was 11 my family and I decided to move into the US for a better life. Back home it was difficult to live in the conditions that was happening at the time and because of those situations we moved.
Have been living in the US for about 10 years and a green card holder for the time being, in the near future I am dedicated in taking the citizenship and hopefully protect and serve the well being of every life in this country. A lot of people may judge me on focusing to be a Police officer but my mind is settled for this to happen, i have been with my Dad, my father divorced my mother for unfortunate reasons in her part. In addition fast forward 4 years my father married my ex stepmother in 2021 until this past year in december of 2025, ever since that day my father and I have been living in Fall River for about 8 months or so.
I have been through a decent amount of unfortunate obstacles in my life since i moved to the US in 2016 and now i am focused on moving those negative wall away from my future and hopefully give back to the community my full dedication and humble to keep the streets safe.
Timeline
Restaurant Waiter
Barca Restaurant
09.2025 - Current
Footwear Specialist
Dick's Sporting Goods, Inc
08.2022 - Current
High School Diploma -
West Warwick Senior High School