Rodwell Blanc
Everett
Summary
Detail-oriented professional that maintaining a welcoming and secure environment. Confidently strong background in incident management and loss prevention, utilizing efficient communication and teamwork to ensure operational readiness and compliance daily.
Overview
6
6
years of professional experience
Work History
Restaurant & Operations Manager
Lucky Strike Ent
Boston, MA
05.2025 - 05.2026
- Planned and directed all work schedules for regular coverage and special assignments, ensuring posts were staffed in the most effective and efficient manner.
- Ensured all posts were staffed with trained, qualified, and has an assignments needed to maintain operational readiness.
- Enforced full compliance with facility security operations procedures and all location policies, procedures, and regulations across the security team.
- Reviewed and approved incident reports, duty logs, and related documentation to ensure accuracy, completeness, and proper escalation.
- Coordinated timely notification of all serious incidents to management and following established escalation protocols.
- Coach and developed team members through counseling, guidance, motivation, and when necessary, corrective discipline and positive reinforcement.
- Overseeing day-to-day post operations and supporting a safe, compliant facility environment.
Assistant General Manager/ Security Manager
Memoire/ Encore Casino
1 Broadway, Everett, MA
09.2021 - 03.2025
- Staff support, guest interaction, scheduling, planning while upholding standards.
- Reviewed and approved incident reports, security logs, and CCTV footage, ensuring accuracy, completeness, and appropriate escalation to management and external authorities when needed.
- Reviewed and approved incident reports, security logs, and CCTV footage, ensuring accuracy, completeness, and appropriate escalation to management and external authorities when needed.
- Ensuring a safe, secure environment for guests, staff, and assets while maintaining a welcoming atmosphere.
- Developed and managed security staffing plans and post assignments for regular operations, peak nights, and special events, ensuring adequate coverage for entrances,
- Coordinated closely with surveillance, floor staff, and management to monitor guest behavior, detect suspicious activity, and prevent theft, and disorderly conduct.
- Responded to and led resolution of incidents including fights, medical emergencies, intoxicated or disruptive guests, and policy violations, ensuring proper documentation and follow-up
- Reviewed and approved incident reports, security logs, and CCTV footage, ensuring accuracy, completeness, and appropriate escalation to management and external authorities when needed
Lead Security Supervisor
Tuscan Kitchen
Boston, MA
06.2020 - 09.2020
- Led security and guest safety operations for a high-traffic outdoor patio restaurant during the COVID-19 pandemic, balancing health protocols.
- Enforced COVID-related policies including mask usage, social distancing, capacity limits, and seating arrangements in accordance with local health regulations and company guidelines.
- De‑escalated conflicts related to COVID policies (mask refusal, seating disputes, intoxication, etc.) using calm, professional communication and conflict‑resolution techniques.
- Conducted regular walkthrough of common areas to identify safety or health risks, report issues, and support staff with any security concerns.
- Coordinated with management and FOH staff on incident response, and ensuring timely reporting and documentation.
Education
Bachelor of Science - Operations Management
Bridgewater State University
Bridgewater, MA07.2021
Skills
- Loss prevention
- Team leadership/ Coaching
- Risk Assessment
- Professional communication
- Labor management
- Multi-site Operations
- CCTV and surveillance monitoring
- Microsoft word, excel, powerpoint
- EMT level of training
- First aid & AED
Timeline
Restaurant & Operations Manager
Lucky Strike Ent
05.2025 - 05.2026
Assistant General Manager/ Security Manager
Memoire/ Encore Casino
09.2021 - 03.2025
Lead Security Supervisor
Tuscan Kitchen
06.2020 - 09.2020
Bachelor of Science - Operations Management
Bridgewater State University