Roger Villiard
Holbrook
Summary
With a proven track record at Aramark@Pappas Rehabilitation Hospital for Children, I excel in driving sales through unique events and promotions, and maintaining stringent food safety controls. My leadership fosters team efficiency and development, while my expertise in cost control and menu development ensures operational excellence and customer satisfaction.
Overview
48
48
years of professional experience
Work History
Food Service Director
Aramark@Pappas Rehabilitation Hospital For Childre
09.2016 - 12.2024
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Verified prepared food met standards for quality and quantity before serving to customers.
Operations Manager
Aramark@Lemuel Shattuck Hospital
08.2006 - 09.2016
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Campus Lead Production Manager
Aramark@Boston University
09.2001 - 08.2006
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Delivered direct feedback to senior management regarding project visibility and status.
- Monitored team budgets to keep projects on task and avoid waste.
Production Manager
Aramark@Milton Academy
09.1998 - 08.2001
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Sourced materials to keep up with production goals and meet customer demands.
Chef Manager
Aramark@Mass College Of Pharmacy
10.1996 - 08.1998
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Pitched in to work line during busy periods or in place of sick employees.
Lead Cook
Aramark@Milton Academy
09.1992 - 09.1996
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Refrigerated Chest Foreman
Garelick Farms
09.1982 - 08.1992
- Reviewed project details to specify correct materials and equipment for job sites.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Mess Management Specialist
US Navy
08.1978 - 08.1982
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
- Prepared and served food to approximately [Number] personnel in upscale urban restaurant.
Cooks Helper
Leonard Morse Hospital
08.1976 - 07.1978
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Lifted and carried heavy materials.
- Followed food safety practices and sanitation guidelines.
Education
US Navy A B &C Culinary Scholls
San Diego, CA11-1978
High School Diploma -
Franklin High School
Franklin, MA06-1978
Skills
- Process updates
- Portioning
- Menu development
- Policy development
- Food safety control
- Staff training and development
- Staff productivity management
- Meal planning
- Cost control
- Ordering and purchasing
- Staff supervision
Timeline
Food Service Director
Aramark@Pappas Rehabilitation Hospital For Childre
09.2016 - 12.2024
Operations Manager
Aramark@Lemuel Shattuck Hospital
08.2006 - 09.2016
Campus Lead Production Manager
Aramark@Boston University
09.2001 - 08.2006
Production Manager
Aramark@Milton Academy
09.1998 - 08.2001
Chef Manager
Aramark@Mass College Of Pharmacy
10.1996 - 08.1998
Lead Cook
Aramark@Milton Academy
09.1992 - 09.1996
Refrigerated Chest Foreman
Garelick Farms
09.1982 - 08.1992
Mess Management Specialist
US Navy
08.1978 - 08.1982
Cooks Helper
Leonard Morse Hospital
08.1976 - 07.1978
US Navy A B &C Culinary Scholls
High School Diploma -
Franklin High School
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