Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Awards
Timeline
Generic

Rohullah Ahmadi

Somerville

Summary

Experienced Supervisor with a proven track record of training and mentoring new employees, overseeing staff activities, and ensuring compliance with established policies and procedures. Skilled in staff management, decision-making, and relationship building. Possesses excellent attention to detail, safety protocol knowledge, and strong public speaking skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Concierge

Planet Company
01.2025 - Current
  • Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
  • Increased revenue from upselling activities by effectively promoting additional hotel offerings such as spa treatments or dining options tailored to each guest''s interests or requirements.
  • Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
  • Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
  • Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.

Manager's Assistant

Boston Properties
04.2024 - 11.2024
  • Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
  • Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
  • Conducted comprehensive data analysis which helped identify areas for improvement within the division.
  • Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
  • Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.

Supervisor

VPNE
03.2023 - 01.2024

Supervisor

Whole Foods
01.2022 - 03.2023
  • Produce Department supervisor. Whole Foods Market, 200 Alewife Brook Pkwy, Cambridge, MA
  • Ensured a fresh and appealing display by keeping cases and shelves clean and well-stocked.
  • Provided excellent customer service, addressed the needs of customers in a timely and effective manner and modeled suggestive selling techniques; answered phones and pages promptly and courteously.
  • Maintained a clean and sanitary working and shopping environment
  • Performed opening, mid, and closing duties as assigned; ensured accuracy of signs and pricing.

Education

Doctor of Computer Science (D.C.Sc.) - Cybersecurity

Bridgewater State University
Bridgewater, MA
09.2024

Skills

  • Training and mentoring
  • Attention to detail
  • Staff management
  • Decision-making
  • Relationship building
  • Safety protocols
  • Public speaking
  • Reliability
  • Self motivation

Certification

  • Driving license
  • CPR

LANGUAGES

Arabic - Fluent
Persian - Fluent
Urdu - Advanced
Spanish - Conversational
English - Fluent

Awards

First place in wrestling all American

Timeline

Lead Concierge

Planet Company
01.2025 - Current

Manager's Assistant

Boston Properties
04.2024 - 11.2024

Supervisor

VPNE
03.2023 - 01.2024

Supervisor

Whole Foods
01.2022 - 03.2023

Doctor of Computer Science (D.C.Sc.) - Cybersecurity

Bridgewater State University

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Rohullah Ahmadi