Roland Rogowski
DOUGLAS
Summary
Dynamic leader with a proven track record at Harbor Freight Tools USA, adept in relationship building and sales team training. Expert in fostering environments that exceed financial goals through strategic staff management and sales expertise. Achieved significant performance improvements by focusing on goals and leveraging both hard and soft skills to drive success.
Overview
25
25
years of professional experience
Work History
Sales Manager
Harbor Freight Tools USA
07.2020 - Current
- Maintained a safe, clean, and organized store environment.
- Ensured a friendly atmosphere for all customers and staff.
- Recruited and retained high-quality talent.
- Exceeded financial goals by driving sales and managing expenses.
- Fostered a results-driven store environment through performance management and training.
- Created effective staffing and scheduling plans.
- Prioritized workload to ensure efficient store operations.
- Acted as a subject matter expert in all operational processes.
- Successfully executed special events and standard operating procedures.
- Ensured compliance with company policies, in-stock items, and accurate pricing.
Sales Supervisor
Staples
02.2009 - 07.2020
- Assisted team members with closing sales, cross-selling, and upselling products and services.
- Organized frequent store recoveries to keep sales floor presentable.
- Trained team members to meet operational and sales targets.
- Built rapport with store personnel to achieve company and client objectives.
- Engaged customers on the sales floor, promoting exceptional service.
- Coached employees on handling various aspects of sales and complex issues.
- Ensured proper display and replenishment of store merchandise.
Store Manager
Cambridge Soundworks
04.2000 - 10.2008
- Trained new employees on protocols and customer service standards.
- Identified customer needs and presented appropriate product and service offerings.
- Provided exceptional follow-up, leading to increased repeat and referral business.
- Resolved customer service issues and scheduled employee work hours.
- Optimized store displays through strategic merchandising.
- Managed all aspects of store operations.
Education
Associate of Science - Computer Hardware Design
Wentworth Institute of Technology
Boston, MASkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Sales expertise
Timeline
Sales Manager
Harbor Freight Tools USA
07.2020 - Current
Sales Supervisor
Staples
02.2009 - 07.2020
Store Manager
Cambridge Soundworks
04.2000 - 10.2008
Associate of Science - Computer Hardware Design
Wentworth Institute of Technology
Similar Profiles
Scarlett BuchananScarlett Buchanan
Sales Manager at Harbor Freight Tools USASales Manager at Harbor Freight Tools USA
Danny Hoffman IIDanny Hoffman II
Sales Associate at Harbor Freight Tools USASales Associate at Harbor Freight Tools USA
Maria SanchezMaria Sanchez
Sales Supervisor at Harbor Freight Tools USASales Supervisor at Harbor Freight Tools USA