Roman Barry
Kingston
Summary
Dynamic customer service professional with a proven track record at Stop and Shop Supermarket, excelling in complaint handling and relationship building. Adept at managing escalated issues with empathy, fostering customer retention, and enhancing team productivity. Skilled in policy enforcement and documentation, consistently promoting a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Assistant Customer Service Department Head
Stop and Shop Supermarket
01.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Managed challenging situations with professionalism and empathy, ensuring each customer felt heard and valued.
- Assisted in managing a high-performing team, leading to increased productivity and employee morale.
- Effectively managed escalated complaints from customers, negotiating mutually beneficial resolutions and promoting customer satisfaction.
Intern
ServIQ
03.2022 - 06.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
Shuttle Driver
Massachusetts Maritime Academy
09.2023 - 04.2024
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
Assistant Front End Manager
Market Basket
08.2019 - 12.2022
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
Education
Associate of Science - Cyber Networking
Quincy Collage
Quincy05-2026
High School Diploma -
Silver Lake Regional High School
Kingston, MA05-2023
Skills
- Delegation and supervision
- Complaint handling
- Policy enforcement
- Escalation management
- Customer engagement
- Relationship building
- Customer retention
- Company policy adherence
- Returns processing
- Issue escalation
- Documentation and notes
- Positive attitude
- Teamwork
Timeline
Shuttle Driver
Massachusetts Maritime Academy
09.2023 - 04.2024
Intern
ServIQ
03.2022 - 06.2024
Assistant Customer Service Department Head
Stop and Shop Supermarket
01.2022 - Current
Assistant Front End Manager
Market Basket
08.2019 - 12.2022
Associate of Science - Cyber Networking
Quincy Collage
High School Diploma -
Silver Lake Regional High School
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