Rondell Oliver
Boston
Summary
Accomplished Relationship Banker and Manager with a proven track record at Citizens Bank and DE FOODS LLC, excelling in relationship building and financial advising. Demonstrated ability to increase cross-selling success and enhance customer satisfaction through expert financial services and strategic planning. Skilled in cash flow management and employee motivation, consistently achieving departmental goals.
Overview
16
16
years of professional experience
Work History
Relationship Banker
Citizens Bank
02.2022 - Current
- Cultivated strong customer relationships by providing tailored advice and services
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Cultivated strong customer relationships by providing tailored advice and services.
Manager
DE FOODS LLC
03.2016 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Warehouse Manager
Pepsi Cola
04.2009 - 07.2012
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Education
Associate Degree - Human Recoures
Cipriani College
Port Of Spain, Trinidad05-2007
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Money handling
- Teller support
- Financial planning
- Cross-selling products
- Financial advising
- Banking
- Loans
- Cash flow management
- Employee motivation
Timeline
Relationship Banker
Citizens Bank
02.2022 - Current
Manager
DE FOODS LLC
03.2016 - Current
Warehouse Manager
Pepsi Cola
04.2009 - 07.2012
Associate Degree - Human Recoures
Cipriani College
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