Rosa Cabezudo

• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Formed and sustained strategic relationships with clients.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Developed strategies to maximize sales and profitability.
• Updated POS system with new products and promotional offers.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Prepared staff work schedules and assigned team members to specific duties.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Delegated work to staff, setting priorities and goals.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Created weekly work schedules for store personnel.
• Performed regular price checks to ensure competitive pricing.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Manages store staffing levels to ensure employees development to maintain the store operational requirements.
• Implement company programs with the team to meet organizational objectives and goals.
• Supervises store staff.
• Provides coaching and demonstrate how to manage different situations for my team.
• Maintain positive relations with the team by understand their motivations and concerns.
• Demonstrate effective management with policy practices for a successful team.
• Make evaluations for employees and setting goals individual and for the work group.
• Work with Monthly Status Reports, Quartely Business Reviews, Cash Managements, and
Inventory Managements for operational plans.
• Analyzes financial reports to address for store performance.
• Make payroll for all my staff and twice in a week make purchases orders for the store
• Inventory management.
• Help all the stores for QASA audit for continuous improvement for food safety and
cleanliness standards.
• Assist and help my staff providing excellence customer service and customer with
complaints.

• Models a legendary customer services and supervise the staff.
• Provide coaching to achieve operational goals.
• Excellent communications with the store management for store needs and identified
problems for solving and improvement.
• Engage conversation with customers for all their needs.
• Support Store Manager for implement company programs and actions plans.
• Being support for my staff in changing environment.

• Executes store operations during scheduled shifts.
• Follows all cash management policies and ensures all standard operational procedures are followed by shift team.

• Excellent customer service and cashier
• Prepare beverages always following our receipts in a estimated time
• Clean and sanitize work areas, utensils or equipment.
• Receive and stock supplies or retail products