ROSA HERNANDEZ
Springfield,MA
Summary
Human Resources professional with experience in employee relations and recruitment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in talent acquisition, conflict resolution, and policy implementation. Known for reliability and effective communication.
Overview
13
13
years of professional experience
Work History
Human Resources Specialist
Sodexo
11.2023 - Current
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Managed Bid cycle and awarded open positions per CBA.
- Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
- Completed operational requirements by scheduling and assigning employees.
- Processed and communicated all employee separations.
Office Manager
Simon Property Group
05.2022 - 09.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reconciled accounts and investigated variances.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Submitted payroll and new hire documents for in-house employees in Workday.
- Handled account payments in JDE and provided information regarding outstanding balances.
Financial Administrator
METRO Financial Strategies
05.2017 - 12.2020
- Supported senior financial advisor in managing a diverse client portfolio, ensuring the highest level of service and attention to detail.
- Managed high volumes of client paperwork, ensuring accuracy and organization in all transactions.
- Facilitated new client onboarding process and investment account setup.
- Assisted Advisor with financial planning to meet financial goals. Prepared retirement and college calculations for clients.
- Entry of trades per instructions.
Service Biller
Mammoth Fire Alarms
06.2015 - 05.2017
- Managed monthly billing cycles to ensure timely issuance of invoices and statements using Tiger Paw and ABS systems.
- Obtained purchase orders and credit card payments in a timely manner.
- Managed filing system, entered data and completed other clerical tasks.
Dispatcher/Data Entry Clerk
PPM
01.2012 - 05.2016
- Managed high call volume while maintaining a professional, calm demeanor with customers and technicians alike.
- Provided support during emergency situations, coordinating resources effectively to ensure prompt response times and clear communication among all parties involved.
- Completed data entry tasks with accuracy and efficiency.
Education
B.S. - Business Administration
Bay Path University
Burlington, MA06-2016
Skills
- Organizational skills
- Time management
- Confidentiality
- Bilingual
- Proficient in Microsoft Office
- Recruiting
- Onboarding
- Problem-solving
- Active listening
- Relationship building
- Payroll processing
Timeline
Human Resources Specialist
Sodexo
11.2023 - Current
Office Manager
Simon Property Group
05.2022 - 09.2023
Financial Administrator
METRO Financial Strategies
05.2017 - 12.2020
Service Biller
Mammoth Fire Alarms
06.2015 - 05.2017
Dispatcher/Data Entry Clerk
PPM
01.2012 - 05.2016
B.S. - Business Administration
Bay Path University
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