Rosanny Guzmán
Lawrence
Summary
Dynamic Sales Associate with proven expertise at Cashiering, excelling in customer service and point-of-sale transactions. Recognized for enhancing store presentation and boosting customer satisfaction through effective relationship building and conflict resolution. Adept at multitasking and training staff, contributing to a collaborative team environment that drives sales success.
Overview
1
1
year of professional experience
Work History
Sales Associate
Cashiering
Salem, NH
09.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experience.
- Maintained product displays and organized merchandise to enhance store presentation.
- Assisted in inventory management by tracking stock levels and restocking shelves as needed.
- Trained new hires on customer interaction protocols and operational procedures effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Nursing
Northern Essex Community College,Lawrence,Ma,US
LawrenceSkills
Customer service
Point-of-sale transactions
Inventory management
Product presentation
Staff training
Visual merchandising
Customer engagement
Conflict resolution
Returns and exchanges
Stock rotation
Sales support
Multitasking abilities
Problem solving
Product knowledge
Communication skills
Store presentation standards
Time management
Relationship building
Teamwork and collaboration
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Outgoing personality
Flexible schedule
Accomplishments
I got a raise for my excelente work and also because I’ve been a loyal employee for 1 year
Languages
English, Spanish
Native or Bilingual
Timeline
Sales Associate
Cashiering
09.2024 - Current
Nursing
Northern Essex Community College,Lawrence,Ma,US