Rosanny Guzmán
Lawrence
Summary
Dynamic Sales Associate with proven expertise at Cashiering, excelling in customer service and point-of-sale transactions. Recognized for enhancing store presentation and boosting customer satisfaction through effective relationship building and conflict resolution. Adept at multitasking and training staff, contributing to a collaborative team environment that drives sales success.
Overview
1
1
year of professional experience
Work History
Sales Associate
Cashiering
09.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experience.
- Maintained product displays and organized merchandise to enhance store presentation.
- Assisted in inventory management by tracking stock levels and restocking shelves as needed.
- Trained new hires on customer interaction protocols and operational procedures effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Nursing
Northern Essex Community College,Lawrence,Ma,US
LawrenceSkills
Customer service
Accomplishments
I got a raise for my excelente work and also because I’ve been a loyal employee for 1 year
Languages
English, Spanish
Native or Bilingual
Timeline
Sales Associate
Cashiering
09.2024 - Current
Nursing
Northern Essex Community College,Lawrence,Ma,US